Job Description

Our client, the leader in the SaaS Identity space has an outstanding contract Workplace Coordinator - Operations opportunity to join their dynamic team. This is a fully onsite in San Francisco, CA.

Hours are 7:00 a.m. to 4:00 p.m. each day, 5 days a week.

We are looking for an organized, detailed, and dynamic individual to join our workplace operations team. The Workplace Operations Coordinator is responsible for delivering exceptional customer service while managing events & projects, owning key vendor relationships, and executing day to day operations while maintaining an organized, best in class environment. Our ideal candidate is a proactive individual with a keen curiosity and generosity of spirit that is supportive of everyone: our employees, visitors, guests, and vendors alike.

Contract Duration: 12-Months

Required Skills & Experience

• 5+ years experience supporting a workplace, facilities or office management team
• Excellent written and oral communication skills
• Must be able to handle stress and customer support issues
• Works and collaborates well with others
• High attention to detail and organization
• Strong problem solving and decision-making skills
• Ability to multi-task and prioritize under pressure
• Positive attitude & willingness to support team initiatives
• Must be able to work both with and without direct supervision
• Ability to lift at least 25 lbs and maneuver more
• Experience using MacBook, Google Suite & Slack
• Experience with heavy calendar management
• Flexibility with schedule - ability to occasionally stay later on some nights
• Required in office 5 days a week from 7:00 AM - 4:00 PM. Early morning starts are required for catering/ event set-ups

What You Will Be Doing

Daily Responsibilities

• Support employees with all onsite event logistics from start to finish - create a memorable and seamless experience for all attendees, support everything from room bookings, event set-up/break down & clean up, furniture configurations, catering support to vendor management. Examples: Company & Team All Hands, Team Onsites, Board meetings, Executive meetings, Employee Resource Group events, etc.
• Be prepared to support all functions of the workplace operations team; support for one another over various programs, initiatives, projects, coverage, and day to day assistance
• Manage Service Now tickets within our Workplace SLA (service level agreement) with a focus on customer delivery
• Engage in operational protocols and processes to initiate continuous improvement and efficiencies in our operational pipeline
• Heavy calendar management
• Assist with managing the Workplace SF office event’s budget
• Report maintenance issues to Building Management & Facilities Coordinator - conduct walk-throughs of conference rooms to ensure spaces are looking clean & organized
• Work closely with onsite Security team to ensure all events & vendors adhere to client security protocols
• Build strong internal relationships with our employees, partner teams, and key stakeholders
• Customer Service & Communication Ready - Provide timely communications & the best customer experience for employees, visitors, executives, and everyone in between

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