Job Description

Help Desk Analyst

1 year contract

Location: San Diego, CA

Rate: $27.00 - $30.00 per hour

• Day to day responsibilities: Will be helping support windows, mac, android, ios devices. Desktop support is windows, 150 users across 2 plant locations.. Have 350 devices, mixed blend. Extent of apple product is just iphone, ipad. No desktop. Would only be assisting with email support.
• Windows, Mac, iOS, Windows mostly (150 users- but300+ devices.. they use a lot of android and ipads)
• Top three skills or experience: needs exp with larger scale environment. Director likes the idea of someone who was the sole IT person in a smaller environment. Someone who is comfortable in both office and plant settings. (refrigerated manufacturing environment)
• Will work with 3 rd party vendors so needs strong communications skills
• Implementing E4/M3
• Ethan Chapman – does want to teams message.
• Abby is the one going out onsite.
• Tickets come in via ticketing system, as well as email.
• Ticket volume – 10-20 requests a day. Some remote and some onsite.
• Back end of December .
• No desktop macs, just ipads. Knowing how to help with emails and cell phones in macs.

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