Unified Communications Administrator Job at DigitalHire, Auburn Hills, MI

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  • DigitalHire
  • Auburn Hills, MI

Job Description

WHAT YOU WILL BE DOING

  • Support Team Members by building new hires, moves/adds/changes, application access & trouble tickets
  • Perform administration of Cisco Unified Communications Manager, Cisco Unity Connection & Cisco Contact Center Enterprise
  • Monitor Unified Communication system applications to ensure peak performance
  • Handle 2nd level incident/trouble tickets & escalate to appropriate persons or groups if necessary
  • Assist in monthly system patching & testing of Unified Communication systems
  • Provide regular status on tasks accomplished, current issues & progress toward goals
  • Creates and maintains documentation as it relates to standard operating procedures
  • Monitor and test voice network performance, and provides performance statistics and reports
  • Collaborate with other team members across IT and the business
  • Participate in rotating on-call coverage or emergency response as need
  • Provide coaching, mentoring, and training to UC Admin 1’s.
  • Primary point of escalation for UC Admin 1’s to assist them with higher level troubleshooting
  • Work with UC Engineers on higher-level projects

WHAT WE NEED FROM YOU

Required

  • Computer-related degree or equivalent experience
  • 3+ years of experience in Information Technology
  • 2+ years of experience with Cisco application administration
  • Experience with Cisco Call Manager and Unity Connection
  • Strong working knowledge of TCP, UDP, SIP and VoIP
  • Configuring, troubleshooting and maintaining networking systems
  • Communicate technical issues and solutions in a clear, simple and understandable way
  • Strong Microsoft Office experience (Word, Excel, PowerPoint)
  • Experience working in ticketing systems (ServiceNow)
  • Onsite, full-time attendance
  • Experience with Cisco Call Manager, Cisco Unity Connection & Cisco Contact Center Enterprise

Preferred:

  • Computer-related degree or equivalent experience, or CCNA or equivalent certifications
  • Experience with Packaged or Unified Contact Center Enterprise
  • Experience with Contact Center Enterprise, Cisco Emergency Responder & Unified
  • Communications third-party applications/integrations
  • Experience with automation/provisioning tools
  • Financial Services industry experience

Job Tags

Full time,

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