Job Description

Tier II Service Desk Technician – Evolv I.T.

Birmingham, AL | Competitive Pay + Performance Bonuses

This Is More Than a Job—It’s a Mission

We’re not a 9-5, “just here for the paycheck” type of company. At Evolv I.T. , we’re building something bigger—and we only want A-players on the journey with us. If you're a self-motivated tech pro who thrives on solving complex issues, taking ownership, and growing fast, you’re in the right place.

What You’ll Be Doing:

• Troubleshooting and resolving Level II support tickets from internal dispatch and Tier I escalations
• Managing high-priority and complex technical issues with urgency and professionalism
• Supporting a wide variety of client environments—servers, networking, M365, cloud platforms, firewalls, and more
• Proactively identifying recurring issues and helping build documentation for Tier I and client use
• Assisting with project implementations, on-site visits, or after-hours needs when escalated
• Acting as a go-to mentor for junior techs—helping elevate the team, not just yourself
• Continuously leveling up your knowledge and certifications in areas that matter

What We Expect from You:

• 2+ years of IT support experience , ideally in a fast-paced MSP environment
• You don’t just “fix tickets”—you solve problems and think three steps ahead
• Strong proficiency in troubleshooting Windows environments, Active Directory, O365, firewalls, and endpoint security
• You move fast, communicate clearly, and document religiously
• You take extreme ownership —if a client is down, you're on it
• You’re hungry to grow and get better—both technically and professionally
• Comfortable being part of an on-call rotation or stepping in when the team needs you

This Role is NOT for You If:

• You need to be micromanaged to stay on track
• You think "not my job" is a valid response
• You’re just here to clock in, coast, and collect a paycheck
• You’re uncomfortable being held to high standards and clear performance metrics
• You don’t invest in your own growth

Why You’ll Love Working Here:

• A high-performance culture where your growth is our priority
• Weekly leadership training and career coaching opportunities
• Bonuses and incentives tied to client satisfaction and team performance
• You’ll never be bored—our client stack is diverse and dynamic
• We run on EOS: Clear vision, accountability, and traction
• Work with a team of driven professionals who care about winning as a unit
• Recognition for hustle, not just tenure

How to Apply:

Click Apply and include a short cover letter that answers this question:

“What’s one technical skill or certification you’ve recently pursued and why?”

(No cover letter = no interview. We only hire people who follow through.)

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