Job Description

Do you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a  Technical Support Specialist to support our Frederick, MD lab facility and corporate team members.

This role will be 100% onsite in Frederick, MD supporting a Lab environment (when in the Lab, there will be GLP practices to follow). This role is aa mixture of PC and peripherals support as well as directly support of the machines to keep full uptime on the floor.

AT THIS TIME WE ARE UNABLE TO CONSIDER SPONSORSHIP CANDIDATES FOR THIS ROLE.

About You:

• You have experience with Windows PC and laptops and have worked within Microsoft 365 to create users, reset passwords, and troubleshoot applications.


• You have experience with working in a Lab facility, or other similar environments where you are on the floor and working with both employees and equipment.


• You are customer service driven and enjoy working with users to solve their technology problems.


• You can operate on your own day in and day out, but also enjoy receiving support from a strong established team.


• You have a knack for communicating and providing clear instruction to individuals with a varying degrees of technology skills.

Your Day-to-Day

As a Technical Support Specialist with Precision Medicine Group, you will work independently to provide shared technical support to remote team members supporting the Precision business. Support includes but is not limited to desktop hardware, desktop operating systems, desktop office productivity software, network hardware and software, security devices and software, printers, and mobile devices. Infrequent travel may be required.

Required Experience:

• Bachelor's Degree or equivalent experience or Certifications Required


• Minimum of 2+ years of experience in a help desk role is required


• Experience with end-user support, help desk ticketing software, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is required


• Microsoft 365/SharePoint Online experience


• Experience with Microsoft Office 365 and Office for Mac


• Experience with Windows 10 


• Experience with Android, iOS

Helpful Experience:

• Must be able to troubleshoot remote issues and support offsite users


• Ability to read and interpret documents, for example, operating/maintenance instructions and procedure manuals


• Ability to perform light to medium physical work of lifting up to 50 pounds


• Knowledge of SharePoint or other portal products is a plus


• Knowledge of VOIP/PBX systems

Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.

Reasonable estimate of the current range: $51,000 USD - $76,000 USD

Any data provided as a part of this application will be stored in accordance with our  Privacy Policy. For CA applicants, please also refer to our  CA Privacy Notice .

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. 

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

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