Job Description

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Title: ServiceNow Product Owner

Location: Reston, VA 20191

Duration: 12 Months Contract to hire

Job Description:

Terms of Employment:

• W2 Contract-to-Hire, 12 Months
• This position is hybrid. Candidates must be comfortable working onsite in Reston, VA once or twice per week – plus mandatory in-person Sprint and PI Planning sessions.

Overview & Responsibilities:

• Join a strategic team as a Senior Product Owner focusing on high-priority solution adoption for a mandatory internal product. This is a highly consultative, client-facing role that acts as the primary liaison and account manager for client stakeholders, requiring deep technical and business expertise in the ServiceNow platform. This role ensures products deliver measurable business outcomes and fosters long-term client trust.

You will…

• Serve as the primary liaison between external Plan stakeholders and internal delivery teams to drive value.
• Guide client plan discovery, solution adoption, and provide crucial post-adoption support (account management).
• Conduct gap analysis, map current client workflows to the new solution's workflows (AP 360), and identify implementation opportunities.
• Represent the voice of the customer in backlog prioritization, roadmap planning, and feature development.
• Facilitate workshops, perform product demos, and lead roadmap discussions with C-level/executive audiences.
• Communicate complex technical concepts in clear, business-friendly language.

Required Qualifications:

• Seasoned ServiceNow Product Owner experience with deep expertise in platform capabilities.
• Experience spanning ServiceNow modules including ITSM, HRSD, and CRM.
• Proven ability to deliver post-adoption account management experiences.
• Experience in building trusted relationships with stakeholders across business and IT functions.
• Comfort and skill in facilitating discussions with C-level audiences.

Preferred Qualifications:

• Previous experience with implementation best practices or blueprints for solution adoption.
• Background in the healthcare industry.

Sincerely,

Preetam Raj

Team Lead, Talent Acquisition

nTech Workforce Inc.

D: 410-505-4857

E: [email protected]

preetam(at)ntechworkforce(dot)com

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