Job Description

Summary

The Order Specialist at National Recreation Systems, Inc. (NRS), a division of PlayCore, plays a critical role in processing and managing customer orders from start to finish. This position ensures orders are accurate, ship on time, and meet customer requirements. The Order Specialist will collaborate closely with dealers, sales teams, design teams, and logistics partners to coordinate deliveries, manage order pools, and provide post-shipment support.

Essential Duties and Responsibilities

Order Processing & Coordination

• Review and process orders to ensure accuracy and alignment with customer specifications.
• Maintain and update ship dates in ERP system, ensuring they are realistic and achievable.
• Confirm site readiness for deliveries and adjust schedules as needed.
• Manage and track order pools for efficient processing.

Logistics & Shipping Management

• Coordinate with shipping partners to schedule and confirm deliveries.
• Assist in resolving shipping issues, including lost or damaged freight and reconsignments.
• Handle special customer requests for carrier services (e.g., lift-gate, flatbed, forklift).
• Provide dealers with timely updates on order status.
• Ensure timely processing of after shipping notifications.

Submittal & Approval Process Management

• Oversee the submittal approval process by collaborating with the NRS Design Team and dealers.
• Optimize the submission tracking process for better organization and deadline management.
• Manage the selection package process in collaboration with dealers and MFE.
• Maintain and update the Press Boxes data for accurate data management.

Customer Support

• Communicate with dealers and contractors regarding installation timelines and any site-specific requirements.
• Troubleshoot installation-related issues and coordinate solutions with the appropriate teams.
• Provide follow-up support to ensure successful installation and customer satisfaction.

Education and/or Experience

• Experience in order processing, logistics, or manufacturing coordination preferred.
• Strong attention to detail and problem-solving skills.
• Excellent communication and customer service abilities.
• Proficiency in AX (or similar ERP systems) and tracking tools.
• Proficient with Microsoft Office, particularly Word, Excel and Access.
• Ability to manage multiple priorities in a deadline-driven environment.
• Ability to interact effectively and professionally with employees and customers.
• Experience with installation scheduling or construction coordination is a plus.

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