Job Description

E-Commerce Operations Manager

Location: Venice Beach - Los Angeles, CA - Hybrid

Compensation: Base: $65,000–$85,000 + Performance-Based Bonus tied to operational metrics.

*Important* A short online pre-employment assessment conducted by Criteria Corp is required before a candidate is considered. Please copy and paste the link provided at the bottom of this page.

SaunaBox is one of the fastest-growing and most innovative brands (per Inc Business) in the health & wellness space, building premium sauna products for modern consumers and businesses. We operate in a fast-paced, dynamic startup environment where speed, accuracy, and operational excellence fuel our growth. We are looking for a process-driven, detail-oriented E-Commerce Operations Manager who thrives in systems, loves clean data, and can confidently own the backbone of our operations, from ERP accuracy to fulfillment performance, inventory management, wholesale operations, and cross-functional execution. If you’re energized by building processes, scaling operations, and working in a brand that’s expanding quickly, this role is for you.

What You’ll Do (Key Responsibilities) -

ERP Ownership & Inventory Management

• Own the ERP system and ensure all data is accurate, updated, and a reliable source of truth.
• Maintain healthy inventory levels and prevent stock-outs through proactive monitoring.
• Implement & systemize inventory control processes.
• Place purchase orders (POs) aligned with the company’s Operational Plan.
• Execute demand forecasting, inventory analysis, and provide reporting to leadership.
• Track, manage, and optimize inventory turn and accuracy across all channels.

E-Commerce Operations

• Coordinate daily with fulfillment partners to ensure accurate shipping windows and delivery expectations.
• Monitor orders that are delayed or not shipping on time, resolving issues before they escalate.
• Create and maintain products in Shopify.
• Audit and oversee invoices and charges from fulfillment vendors - 3PL, freight forwarder, etc.
• Manage vendor spend reconciliation and ensure accurate monthly reporting.

Wholesale Operations

• Ensure adequate inventory allocation/reservation for wholesale purchase orders.
• Receive wholesale POs, coordinate with 3PL for reservation, and manage ship windows via EDI.
• Upload and maintain inventory in OrderStream.
• Set up new products for wholesale distribution partners.
• Manage EDI platforms end-to-end, ensuring
• On-time ship windows
• Accurate ASNs
• Correct vendor invoicing
• Monitor and reduce wholesale chargebacks through operational excellence.

Operational Excellence

• Create, implement & monitor Standard Operating Procedures (SOPs) related to inventory management, ECOM/WS Operations, and logistics.
• Automate & systematize routine operational tasks through AI.
• Work closely with COO and provide weekly updates to the executive leadership team.

Key Metrics You Will Own

• Stock-Out Prevention
• On-Time To Request / On Time Delivery (Direct to Consumer & Wholesale)
• Wholesale Chargebacks
• Sell Through Rate / Inventory Turnover Ratio / Carrying Costs
• Operational Cost Savings

Who You Are (Qualifications & Experience)

Required

Technical

• 1+ years experience in ERP systems and fulfillment operations
• Strong process orientation with the proven ability to build clear, effective SOPs.
• Experience with PO placement, demand planning, inventory forecasting, and vendor coordination.
• Familiarity with Shopify maintenance and product setup.
• Ability to conduct data analysis & presentation - and ability to create meaningful actions from data.

Non-Technical

• Flexible working hours to communicate with overseas vendors.
• Comfortable working in a fast-paced, ever-changing startup environment, and the ability to “wear many hats”.
• Clear & direct communicator. 

Preferred

• Experience in scaling DTC e-commerce or hardware startups.
• Experience working in fulfillment or logistics.
• Strong analytical mindset with an eye for data cleanliness and operational efficiency.
• Experience with EDI, wholesale invoicing, and managing large retail accounts.
• Understanding of fulfillment workflows (3PLs, cross-dock, freight, etc.).

Why Join SaunaBox?

• Be part of a high-growth wellness brand redefining modern recovery solutions.
• Direct ownership over critical operations that drive company performance.
• Opportunity to build the systems and processes that scale our next stage of growth.
• Opportunity for role & responsibility growth as SaunaBox grows.
• Competitive salary + bonus tied to meaningful metrics (EBITDA, inventory turn, OTTR).
• Competitive benefits: Unlimited PTO, paid health insurance, access to SaunaBox product catalog, employer sponsored 401K, opportunities to attend in person health & wellness events.
• Fast-paced startup culture with autonomy, impact, and cross-functional collaboration.

*All applicants must take the pre-employment assessment before being considered for the role. There are two parts to the test which include a general aptitude test accompanied by a personality test. This brief exercise should take approximately 30 minutes. Copy and paste this link to participate in the assessment.

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