This role is an IT Support / Help Desk position where you’ll be the first point of contact for employees or customers who need technical help. On a day-to-day basis, you’ll be answering calls and tickets related to hardware, software, network connectivity, and application issues —anything from password resets and Microsoft Office issues to basic networking or device troubleshooting.
You’ll document every request , work to resolve issues yourself when possible, and escalate more complex problems to senior engineers or vendors while still owning the follow-up. A big part of the job is making sure the user feels supported—tracking issues through resolution and checking back in to confirm everything is working.
The role requires someone who’s comfortable working independently , managing multiple requests, and prioritizing tasks in a fast-paced environment. While you’ll have guidance and your work will be reviewed by more senior IT staff, you’re expected to take initiative and use good judgment when troubleshooting.
From a technical standpoint, they’re looking for experience with Windows operating systems, Microsoft Office, basic networking, and PC/LAN support . An A+ certification is a plus, but hands-on experience and strong troubleshooting skills matter just as much.
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