IT Support Systems Analyst Job at KODIAK Construction Recruiting & Staffing, Knoxville, TN

UTZoQ3pxRDcyVW1uOWtwSmp3WEU3WGJBWGc9PQ==
  • KODIAK Construction Recruiting & Staffing
  • Knoxville, TN

Job Description

IT Systems Support Analyst

Location: Knoxville, TN (In-Office)

Compensation: $72,000–$80,000 annually

Schedule: Full-Time | Onsite

Position Summary

Our client is seeking an IT Systems Support Analyst to serve as the front line of technical support for internal users. This role is hands-on, people-facing, and critical to keeping daily operations running smoothly. You’ll troubleshoot issues, manage service tickets, and support a wide range of hardware, software, and network systems in a fast-paced office environment.

Key Responsibilities

  • Log, prioritize, and resolve help desk tickets in a timely manner
  • Diagnose and troubleshoot hardware, software, and connectivity issues
  • Provide in-person, phone, and email support to end users
  • Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
  • Support Microsoft 365, Windows 10/11, and common enterprise applications
  • Manage new user onboarding and employee offboarding
  • Perform routine software updates, patches, and device replacements
  • Assist with mobile device management (MDM)
  • Coordinate with vendors and escalate complex issues when needed
  • Document solutions, develop troubleshooting checklists, and recommend preventative improvements

Required Qualifications

  • 1–5 years of experience in an end-user IT support or help desk role
  • Strong troubleshooting and customer service skills
  • Working knowledge of Windows OS, Microsoft 365, and desktop hardware
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs)
  • Experience supporting mobile devices (iOS preferred)
  • Ability to communicate technical information clearly to non-technical users

Education:

  • Associate degree in an IT-related field preferred
  • Bachelor’s degree or technical certifications a plus

Work Environment

  • In-office support role with frequent user interaction
  • Regular prioritization of multiple requests and interruptions
  • Occasional lifting of IT equipment up to 40 lbs

Why This Role Matters

This position is the connective tissue between technology and the people who rely on it every day. You’ll directly impact productivity, employee experience, and operational continuity by keeping systems stable, users supported, and problems solved before they snowball.

Job Tags

Full time, Work at office,

Similar Jobs

Stratix Corporation

Van Driver Job at Stratix Corporation

 ...About the Role: Stratix is seeking a reliable and customer-focused Driver to join our logistics team. In this role, youll be responsible for local deliveries and pickups using a company box truck, ensuring timely and safe transport of products between Stratix... 

American Airlines

Specialist, Foundations Job at American Airlines

 ...Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youll tackle challenges... 

Drivo Rent a Car

Airport Operations Manager Job at Drivo Rent a Car

Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where...

NIU Lorado Taft Field Campus

Outdoor Education Instructor Job at NIU Lorado Taft Field Campus

 ...The Lorado Taft Field Campus is Northern Illinois Universitys outdoor education and conference center and is located in Oregon, Illinois. Taft Campus outdoor education program is generally multidisciplinary, place-based, and experiential, and planned in close partnership... 

First Tee – Sandhills

2026 Summer Internship Job at First Tee – Sandhills

 ...Annually, we invite high school juniors and seniors as well as college students from across the country to experience First Tee through our...  ...and strategic plan. Individuals should have a strong work ethic and effective communication skills, demonstrate flexibility...