Job Description

The Lab Networking Field Service Technician plays a hands-on role supporting enterprise

lab network infrastructure across multiple lab sites in the Bay Area. This technician is

responsible for hardware installation, cabling, equipment relocation, on-site troubleshooting, and

documenting work performed across lab environments. You’ll work closely with cross-functional

engineering teams and act as the on-site presence for the broader infrastructure and networking

team.

Scope of Work:

● Support complex, evolving network environments within Engineering Lab spaces (not

traditional data centers)

● Travel between buildings and labs across the Bay Area based on daily task

requirements

● Work with cross-functional engineering, operations, and remote infrastructure teams to

support lab network deployments, changes, and ongoing needs

● Represent the team as the on-site point of contact for lab users needing networking or

infrastructure support

● Prioritize customer service and flexibility in dynamic lab environments

● Work with moderate supervision while following SOPs and established processes

Roles and Responsibilities:

● Install, move, and decommission lab networking equipment, including switches, servers,

racks, cabling, and cable management infrastructure

● Complete onsite surveys to identify network deployment requirements and physical

constraints (e.g. rack space, power, cabling paths)

● Accurately label and document lab assets including devices and cabling

● Perform structured copper and fiber cabling per design specs and SOPs

● Update and manage tasks using a standard ticketing system (e.g. Jira, ServiceNow),

maintaining clear communication and timely updates

● Act as Smart Hands support for remote teams—assisting with tasks such as device

reboots, cable swaps, visual inspections, and basic diagnostics

● Follow all lab access, safety, and security procedures

● Support other lab infrastructure needs as required (patching, audits, inventory checks,

cable cleanup, etc.)

● Collaborate with engineering teams to troubleshoot connectivity or hardware-related

issues in lab spaces

Required Qualifications & Skills:

● High school diploma or GED with 2–5 years of hands-on experience in networking,

infrastructure, or lab support roles

● Proven ability to follow documented procedures and adapt to new assignments with

minimal supervision

● Strong communication and customer service skills — ability to work directly with

engineers and respond to urgent needs

● Experience installing and cabling networking equipment (CAT5e, CAT6, fiber: SM/MM)

● Knowledge of copper/fiber test equipment and cable standards

● Understanding of basic networking concepts and enterprise infrastructure

● Comfortable using ticketing systems and documenting work

● Proficient in Microsoft Office tools and email communication

● Able to physically lift 50 lbs, move between buildings, and work in standing or crouched

positions as needed

● Must have reliable transportation for local travel between lab sites in the Bay Area

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