Ride1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. This is a unique opportunity for a customer support professional to join a fun, fast paced industry while gaining valuable e-commerce operations experience.
Please note this is not a remote position and this position also requires experience in the bike industry.
The Customer Support Supervisor will report to the Customer Support Manager and will have important customer facing responsibilities. The Supervisor must have bicycle experience and have experience leading and growing e-commerce customer support teams. They will be leading all customer support functions including developing best practices, increasing staff productivity, documenting standard operating procedures, and recruiting new team members in person.
Candidates must be able to work in a fast paced work environment which includes high volume emails, Slack messaging, and Zoom calls. The ideal candidate will have the ability to build a team, train staff and develop an engaging team culture.
Benefits
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