Customer Support Specialist Job at Akkodis, San Diego, CA

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  • Akkodis
  • San Diego, CA

Job Description

Job Title: Customer Support Specialist

Location: Kearny Mesa, San Diego, CA

Employment Type: 13-week Contract (with strong potential to extend or convert to full-time through January 2026)

Pay Rate: $21.00/hour

Work Schedule: Monday–Friday, 8-hour shifts between 8:00 AM and 6:00 PM PST

Vaccination Requirement: Fully COVID-19 vaccinated (boosters not required)

Position Overview:

A large and respected health care system in San Diego is hiring Customer Support Specialists to join its inbound call center team. This team plays a vital role during open enrollment and throughout the year, assisting members with benefits questions, coverage details, and general inquiries.

This is a great opportunity for individuals with strong communication skills and a passion for helping others to grow within a mission-driven organization.

Key Responsibilities:

  • Answer 60–80 inbound calls daily regarding member benefits, open enrollment, and general inquiries
  • Provide accurate information and ensure excellent customer service on every call
  • Document calls in the system and escalate complex issues as needed
  • Maintain compliance with HIPAA and internal privacy/security standards
  • Participate in all required training and team development activities

Training Details:

  • Format: In-person training is mandatory — full attendance is required
  • Duration: 6 weeks of classroom training, followed by 1–2 weeks of nesting
  • Schedule: Monday–Friday, 8:30 AM – 5:00 PM PST
  • Remote work: Possible after training based on performance and home setup

Qualifications:

Required Experience:

  • 6+ months of prior call center or customer service experience
  • Strong communication and active listening skills
  • Reliable attendance and ability to work a set schedule

Preferred Experience:

  • Familiarity with Epic, TalkDesk, or other healthcare/customer service platforms
  • Knowledge of Medicare and HIPAA compliance standards

Education:

  • High school diploma or GED required

Soft Skills:

  • Empathetic, patient, and solutions-focused approach
  • Ability to multitask and manage a high call volume
  • Comfortable working independently and as part of a team
  • Strong attention to detail and professionalism

Job Tags

Full time, Contract work, Remote work, Shift work, Monday to Friday,

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