Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO.
The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The Customer Experience Specialist will: Operate in a Call Center environment as a customer success advocate Answer high-volume, inbound calls or texts from current customers in a timely manner Perform routine data entry and validation tasks Handle routine calls, emails and/or chat responses with client employees, consumers and/or authorized 3rd parties Interact with multiple departments to expedite processing and/or issue resolution Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values Qualifications: Mortgage and/or financial services call center experience is a plus Bilingual Spanish is a plus General understanding of applicable Federal, State and Local mortgage regulations a plus Capable communicator, written and oral Strong negotiation skills with ability to effectively resolve problems Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
...and making the apartment renting experience more Zen! For more information, see... ...receive real-world experience in developing and deploying production software.You will get exposure tothe... ...COMPENSATIONThis is an unpaid internship.APPLICATIONPlease include cover...
...Summary We are currently seeking a Basic Data Entry Clerk for a work-from-home position with a requirement of 25 words per minute input. Our... ...on the role. The requirements for this position include a computer with internet access, a quiet workspace free of distractions,...
...Job Title: MS/Tele RN (Medical-Surgical/Telemetry Registered Nurse) Shift: Night 3x12-Hour (7:00 PM - 7:00 AM) Positions Available: 15 Guaranteed Hours: 36 per week Job Description: A leading short-term acute care teaching facility with 471 staffed beds,...
...ping pong and foosball Opportunity to learn from and work with some of the brightest digital marketing, advertising and brand journalism minds. #humblebrag HOW TO APPLY: If, after reading this, your stoke-level is off the...
...Become a part of our caring community and help us put health first **This position offers a Sign-On Bonus of $10k** As a Home Health LPN , you will: Provide professional nursing services under the direction of a RN in compliance with the state's Nurse...