*** Training onsite then remote
Contract Duration - 6 Months
Location - Irvine, CA 92606 - Training onsite then remote
Max Pay - $21.45
Summary:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
* Refer unresolved customer grievances to designated departments for further investigation.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
* Ability to work independently and manage one's time.
* Ability to accurately document and record customer/client information.
* Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
* High school diploma or GED preferred.
* 2-4 years customer service related experience required.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Company Description All Weather Heating & Cooling is a family owned business that has been serving Northern Ohio for over 25 years providing reliable, fair and honest service. We are looking for like-minded, self-motivated individuals that are looking to be part of ...
...Our client, a large, national real estate company is continuing to grow and has an immediate need for a residential closer (multiple positions). A successful candidate will have direct experience in a client facing role at a law firm attending closings and performing them...
...needed to make the world a better, kinder, and more loving place for all. Centner Academy is seeking an Administrative Assistant/Front Desk Coordinator for our Preschool Campus to join its growing team. Must be comfortable being in person on campus with students....
...April Start Date GQR Global Markets Recruiter - New York, New York Hybrid - In office Tuesday-Thursday, 8am - 6pm This position is to join our Healthcare Staffing division, based in New York (W. 14th Street), as a Senior Recruiter within the Healthcare division...
...Ultimate staffing is seeking a Part time Document Control Specialist & Office Assistant to join a Medical Device Manufcturer in Lake Forest, CA. Position: Document Specialist & Office Assistant Pay: $30-$35/ hour Status: Temp to Hire Schedule: 3 days a week...