Bilingual Remote Healthcare Member Services Representative Job at Randstad USA, Macon, GA

UmFOSnk2ajUyMHFpOWsxT2hnakU1M1hIWEE9PQ==
  • Randstad USA
  • Macon, GA

Job Description

Make a Difference in Healthcare! (Bilingual - English/Spanish)

Are you a customer-focused, bilingual (English/Spanish) individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote Bilingual Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home!

About the Role:

As a Remote Bilingual Healthcare Member Services Representative, you will be the first point of contact for our Spanish and English-speaking members, providing exceptional service and support. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.

This is a remote position, and you must reside within 1-hour radius of 3200 Breckenridge Blvd, Duluth GA 30096.

Start Date: June and July Start Dates

Compensation:

During Training (12 weeks): $18.00 per hour

After Training: $19.00 per hour

Training/Working Schedule:

  • Training Hours 12 weeks: Fluctuate from Mon-Fri 8am-4:30pm EST and 11:30am-9:30pm EST
  • Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice!
  • AFTER TRAINING: Must be able to work weekends- Schedule could be anywhere from 7am EST Start Time to 9:30pm EST (Mon-Sun)always have 2 days off during the week. MUST be able to work weekends!

What you will be doing:

  • Respond to a high volume of incoming calls
  • Assist Members w/ benefit questions, ordering ID cards, eligibility questions, billing inquiries, processing payments, etc.
  • Heavy data entry, updating patient profiles/demographics
  • Track interactions and ensure proper compliance using dual screens and the latest technology

Requirements:

  • 6+ months Call Center Experience (2+ yrs Customer Service Experience)
  • Must be bilingual in English and Spanish (Bilingual assessment required).
  • Able to work flexible/required hours of operation/work schedule, including weekends.
  • Healthcare knowledge is a PLUS but not required.
  • Pass Required Assessments

If you meet the requirements and would like to move forward. Please complete the following 2 steps:

1. To complete the Required Assessments: (Use a computer) -

If the link does not work, please copy and paste the following into a webrowser::

(A computer is required to complete Assessments- if you use a different device you will not pass automatically)

2. Once assessments have been completed, please email your resume to the following: carmen.kier@randstadusa.com

Job Tags

Hourly pay, Remote job, Flexible hours, 2 days per week,

Similar Jobs

Landing Point

Compliance Trade Advisory - Senior Job at Landing Point

 ...protocols, restricted list maintenance, and MNPI controls. ~ Strong interpersonal skills and the ability to influence and engage with investment professionals in real time. ~ Bachelors degree required; JD or relevant certifications (e.g., Series 7, 24, 63, CFA) a plus... 

Check N' Play

Barista Job at Check N' Play

Barista Check N Play Location: Check N Play Brea Mall, CA Compensation: $21 - $24 per hour (based on experience with specialty drinks) + tips Job Type: Part-time & Full-time available (Positions start in July 2025) Must be 21+ (Future Beer & Wine Service...

LevelUP HCS

General Laborer - Tech 1 Job at LevelUP HCS

Work schedule is Monday-Friday 7am - 3pm We want you to help troubleshoot and maintain the infrastructure at a mining data center located in Lufkin, Texas. As a Tech I, you will be responsible for: Were looking for a team player with hands-on IT experience and...

Legacy Health

Certified Hospital Technician II (CNA2) Job at Legacy Health

The nursing philosophy at Legacy focuses on our patients and their families. Everything we do centers around them. At Legacy, you will be part of an interprofessional team focused on one goal: making life better for our patients and the community. If you believe this...