Job Description

Job Title: Virtual Research & Scheduler (Work From Home)

Location: Remote (Work from Home)

Company: Elevation Consulting Group

Key Responsibilities:

Data Entry:

• Accurately enter and maintain client data, booking details, and travel information into relevant systems and databases.

• Regularly update and verify data to ensure accuracy and completeness.

• Generate and manage reports related to bookings, customer interactions, and travel statistics.

Travel Booking:

• Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities.

• Provide expert advice on destinations, travel packages, and travel-related services.

• Manage and update booking information, ensuring accuracy and alignment with client preferences.

• Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience.

Customer Service:

• Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy.

• Assist clients with changes, cancellations, and modifications to their travel plans.

• Follow up with clients to ensure satisfaction and gather feedback on their travel experiences.

Scheduling Duties:

• Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members.

• Maintain organized schedules and ensure timely execution of travel plans and related tasks.

• Prepare and manage itineraries, confirmations, and travel documents.

Qualifications:

• Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Proficiency in using travel booking systems, CRM software, and other relevant tools.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with a high level of accuracy in handling bookings and scheduling.
• Ability to work independently in a remote environment, demonstrating self-motivation and accountability.
• Flexibility to adapt to changing priorities and handle unexpected issues with professionalism.

What We Offer:

• Competitive Salary: Attractive base salary with performance-based incentives.
• Flexible Work Hours: Set your own schedule within a framework that supports work-life balance.
• Remote Work: Enjoy the convenience and flexibility of working from home.
• Professional Development: Opportunities for ongoing training and career growth within the travel industry.
• Travel Discounts: Exclusive discounts and perks on travel bookings for you and your immediate family.
• Health and Wellness: Comprehensive health insurance plans, including dental and vision coverage.
• Retirement Plan: 401(k) plan with company match to help you plan for your future.
• Paid Time Off: Generous paid time off, including vacation days and sick leave.
• Employee Assistance Program: Access to resources and support for personal and professional development.
• Tech and Equipment Stipend: Reimbursement for home office setup and internet expenses.
• Team Building: Virtual team events and activities to foster a supportive and collaborative work environment.

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