Job Description

Job Title: Transportation Dispatch Supervisor / Specialist (Bilingual Mandarin)

Locations: Ontario, CA

Term: Perm / FTE

Salary: $60,000 to $90,000 per annum

Industry: Transportation, Logistics, Supply Chain and Storage

Benefits:

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%（after 3 months）
• 50% Medical insurance, 100% Dental and Vision Insurance, 100% STD/LTD（after 3 months）

Overview:

We are seeking a hands-on Transportation Dispatch Supervisor / Specialist to coordinate and monitor daily LTL and FTL truck movements between our distribution hubs and regional facilities. This role is key to ensuring timely, efficient, and cost-effective transportation of freight while maintaining strong relationships with drivers, carriers, and warehouse teams.

Responsibilities:

• Oversee daily truck dispatch operations for both LTL and FTL shipments, ensuring on-time pick-ups and deliveries between warehouses and distribution centers.
• Assign loads, schedule drivers, and optimize routes based on volume, deadlines, and cost efficiency.
• Coordinate with carriers, drivers, and warehouse staff to address delays, equipment issues, or last-minute changes.
• Track shipments in real time using Transportation Management Systems (TMS) or dispatch software.
• Monitor performance metrics such as on-time percentage, load utilization, and transit times.
• Maintain accurate load records, bills of lading, and other required documentation.
• Assist with cost control by selecting cost-effective carriers and negotiating competitive rates.
• Support continuous improvement initiatives to enhance efficiency and service quality.
• Provide basic guidance to junior dispatchers or coordinators as needed.

Qualifications:

• Hands-on experience in truck dispatch or transportation coordination, preferably with both LTL and FTL shipments.
• Business-level proficiency in English and Mandarin is highly preferred due to the nature of the role involving frequent communication with Mandarin-speaking clients or partners.
• Familiarity with U.S. trucking market practices, freight rates, and carrier options.
• Experience with TMS, routing software, or GPS tracking tools.
• Strong problem-solving skills and the ability to work under tight deadlines.
• Excellent communication skills for interacting with drivers, carriers, and internal teams.
• Basic knowledge of DOT regulations and transportation compliance is a plus.

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