Job Description

Technical Support Analyst

Tampa, Hybrid

Competitive Salary & Benefits

We are Systal: a global managed network, cloud and security transformation specialist.

We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure.

We are seeking analytical and detail orientated Technical Support specialists still in the early stages of their delivery careers. This role is ideal for someone keen to problem solve for large scale customers across various networks.

What will you be doing?

• Providing technical support to various customers, including problem determination, resolution, and escalation as needed.
• Proactively managing high severity and priority incidents from identification to resolution.
• Collaborating with other internal/external IT resources to identify problems and restore services.
• Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals.
• Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures.
• Performing security administration functions for user access, data access, and remote access.
• Documenting all incidents, outages, status, and resolutions in accordance with IT Service Desk procedures.

Who are we looking for?

• At least 1 year of experience in an IT Helpdesk environment or relevant work experience supporting remote external customers.
• Associate degree or technical school specializing in Information Technology (comparable combination of experience and high school diploma/equivalent also considered).
• Experience using Active Directory to setup new / manage existing users. Must be able to create and manage distribution lists.
• Experience setting up, managing, troubleshooting & supporting O365.
• Experience in installing / configuring / mapping network drives & printers.
• Experience in troubleshooting VPN connection for REMOTE users.

Why come and work with us at Systal?

Competitive salary, benefits package and commission structure.

Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.

Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.

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