Support Center Analyst Job at ECLARO, Minneapolis, MN

UktGRHk2UHgzME9uK0V0TWhnM0Q0WFRIWFE9PQ==
  • ECLARO
  • Minneapolis, MN

Job Description

The Support Center Analyst II is responsible for supporting Company’s users requiring assistance with technology and serves as an internal resource for escalations and advanced expertise. Occasional remote support or travel is required to serve hybrid office work and geographically dispersed locations.

A strong technical background combined with customer service experience is required, as well as problem solving and the ability to motivate the team to achieve specific goals. Ensure high quality technical support while maintaining or exceeding service levels and KPI/QA targets.

JOB DETAILS

  • Monitor and respond to support requests through phone, walk-up, email, and self-service ticketing.
  • Collaborate with internal team members, and external groups to triage and troubleshoot issues, serving as a subject matter expert or escalation point for advanced issues.
  • Track and document work performed in an ITSM tool (Atlassian Jira Service Management.)
  • Work independently with minimal oversight.
  • Support enterprise software including Microsoft Windows, Mac OS, O365, Okta, SharePoint, Jamf, Apple iOS and Android.
  • Obtain and maintain advanced training/certifications (MD-102, ACMT, ITIL, HDI, etc)
  • Create and maintain knowledgebase articles and provide training to both users and colleagues.
  • Assist and contribute to vendor management efforts.
  • Organize or lead technical project work as needed.

Job Tags

Similar Jobs

Aetherflux

Opto-Mechanical Engineer Job at Aetherflux

 ...stations, providing reliable energy access where traditional delivery is expensive, challenging, or dangerous. Current energy systems rely on complex logistics and outdated infrastructure, making them vulnerable to natural disasters, extreme weather, and physical and... 

The Red Onion Restaurant & Bar

Line Cook Job at The Red Onion Restaurant & Bar

 ...The Red Onion Restaurant & Bar, located 2 miles east of the village of Woodstock, NY is seeking an experienced, hard-working HOT LINE COOK.In its 23rd year, The Red Onion Restaurant is a veritable dining institution in theHudson Valley.We pride ourselves on devotion... 

DSP Connections, Inc

Interviewer Job at DSP Connections, Inc

 ...Full-timeSalary: $56,000We are looking for an individual to join our DSP Support team. This position will be responsible for interviewing/selecting candidates for our open DSP positions through the following counties; Marion County, Linn County, Polk County, and... 

Foundation Systems Hawaii

Construction Sales Representative (High Commission Role) Job at Foundation Systems Hawaii

 ...Are you a high-performing construction sales professional who thrives on closing big deals and managing high-profile projects from start to finish...  ...Offer: ~ Competitive base salary + generous uncapped commission, $175,000 to $250,000+~ High-quality inbound leads and... 

Aspirus Health

SENIOR EXECUTIVE ASSISTANT - HUMAN RESOURCES Job at Aspirus Health

 ...Administrative Professional (CAP) designation beneficial. Possesses excellent administrative skills including computer knowledge, typing an average of 60 words per minute with 95% accuracy, ability to take meeting minutes proficiently, exceptional composition and...