Job Description

Student Financial Services Operations Manager, Office of Finance (8336)
Pocatello - Main
NOT eligible for remote work, on-campus position
Priority Date: April 17, 2025

Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

The primary purpose of this position is to oversee the day-to-day operations of the Cashiers Office and collections. This position is a leader in creating a positive, customer service focused environment.

Key Responsibilities

1. Operations Manager:

• Oversee the day-to-day operations of Student Financial Services, ensuring accuracy and compliance with university policies.
  
  
• Proactively look for opportunities to improve processes and customer service.
  
  
• Oversee application of credits and the resulting refunds on student accounts.
  2. 1098-T Tax Forms:
  
  
• Ensure timely preparation and delivery of 1098-T tax forms to students and the IRS.
  3. Tuition Authorizations:
  
  
• Receive tuition authorizations from agencies, government entities, and other organizations.
  
  
• Ensure authorization amounts are applied to students' accounts, maintaining accurate records for auditing purposes.
  4. Billing and Payment Processing:
  
  
• Bill organizations for tuition authorizations, ensuring timely and accurate invoicing.
  
  
• Receive payments and accurately match them to the corresponding invoices.
  5. Fee Assessment:
  
  
• Maintain fee assessment rules in Banner, ensuring accuracy compliance with university policies and regulations.
  6. Late Fee Assessment and Communication:
  
  
• Assess late fees monthly, proactively addressing past-due balances.
  
  
• Send communication to students regarding their past-due balances, fostering transparency and timely resolution.
  Minimum Qualifications

• Bachelors degree in Accounting, Finance or related discipline.
  
• At least three (3) years of experience performing account reconciliations and other similar accounting functions.
  
• At least one (1) year of direct supervisory experience or operational oversight.
  
• Demonstrated commitment to providing exceptional customer service, with the ability to lead customer service efforts, and ensure high levels of customer satisfaction.
  
• Exceptional interpersonal and communication skills to interact effectively with leadership, faculty, and staff at all organizational levels.
  
• Demonstrated ability to manage and prioritize multiple tasks to meet deadlines while maintaining organization and attention to detail.
  
• Demonstrated ability to communicate financial information in a concise and professional manner to various stakeholders.
  Preferred Qualifications

• At least two (2) years of progressively responsible experience in higher education.
  
• Experience using Ellucian Banner or similar ERP systems.
  
• Experience identifying process improvements and effective solutions.
  Additional Information
  You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before April 17, 2025. Salary will be between $68,000 - $72,000 per year, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.
  Posting Number: req2446
  Type: Working 12 months per year
  Position: Non-classified Staff
  Division: Finance and Administration
  Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.
  The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov .
  Preference may be given to veterans who qualify under state and federal laws and regulations.
  To apply, visit
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