Job Description

Boll and Branch is looking for a Store Manager to join our growing retail team. This role is located in  Southpark Mall in Charlotte, NC .

The Store Manager is responsible for maximizing retail sales and profits by maintaining a high standard of customer service, as well as establishing a strong repeat business. The Store Manager leads by example and maintains a strong presence on the sales floor. This person will hire, schedule, and train store associates to achieve sales plans, while also ensuring the highest visual presentation and housekeeping standards are maintained. The Store Manager operates the store in accordance with the company's operational guidelines while also adhering to all loss prevention procedures.

Responsibilities :

• Achieve and exceed sales plan expectations. Take action to obtain the highest level of profitability for the store.
• Set an example of exceptional customer service by leading sales efforts on the sales floor.
• Be an expert in all Boll & Branch products and train all team members to be the same.
• Set goals for the staff, and follow up regularly on individual performance by clearly communicating the metrics by which success is measured in each area of the business.
• Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement, addressing performance management when necessary.
• Coach the team on developing and maintaining client relationships.
• Create and drive community outreach initiatives through local businesses and our Designer Outreach program.
• Analyze selling reports.
• Recruit, train, motivate and retain quality Brand Ambassadors. Maintain a fully staffed team.
• Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage.
• Maintain a high level of visual merchandising and housekeeping standards as directed by the company.
• Perform daily paperwork reconciliation and other operational tasks.
• Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.
• Communicate and implement corporate directives to retail associates in a timely and effective manner. Implement company policies and procedures.
• Create elevated experiences for our clients through our in-store, in-home and virtual design consultation program. When applicable, perform in-home installations for our clients while making additional sales recommendations. 
• Assist with designing a client's space through sleeping habits and style preferences.
• Any and all other functions, duties, or projects as assigned.

Requirements :

• 3+ years' experience in a Store Manager position. Associate/Assistant Managers from high volume backgrounds will also be considered.
• Full understanding of specialty retail, including business development, human resources, visual merchandising, and store operations.
• Knowledge of basic retail math and cash management techniques.
• Strong leadership, critical thinking, and problem solving skills.
• Ability to delegate responsibility and work to staff, with appropriate follow up.
• Strong verbal and written communication skills.
• A positive, outgoing, and enthusiastic personality.
• An entrepreneurial mentality, who is sales focused and takes full ownership of the store's business at all levels.
• A mentor and leader to staff and peers, developing your team's strengths and identifying opportunities for growth.
• A trainer able to teach skills in customer service, selling, and operations.
• Ability to travel to the corporate office and other store locations when needed.
• Proficient with standard office and retail environment equipment (phones, POS, alarm systems etc).
• Intermediate knowledge of G-Suite (including Google Drive/Docs), as well as Word and Excel.
• Must be able to stand for long periods of time, reach overhead, lift up to 50 lbs., and be able to climb a ladder/step stool.

The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation.

The annual base salary range for this role is $80,000 to $95,000 (new hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role). It is important to note that our salary ranges are based on paying competitively for our size, industry, and the market and are one part of the total rewards that we provide. Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, scope of the role, and internal peer benchmarking.

Studies show that women and people of color often hesitate to apply for jobs unless they meet all the listed qualifications. At Boll & Branch, we seek the best candidate, who may come from a less traditional background. We consider any combination of knowledge, skills, education, and experience that meets the minimum requirements. If you're interested, we encourage you to think broadly about your background and skill set for the role.

What We Offer:

• Medical, Dental, Vision, and Life/AD&D insurance
• Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program
• Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
• Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount

About Boll & Branch:

At Boll & Branch ( we don't make bedding like everyone else. We make it better.

In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do. We are:

• Cultivators of the Highest Quality Threads
• Pioneers in 100% Organic Cotton
• Free from Toxins at Every Step
• 100% Traceable from Farm to Finish
• Committed to Fair and Ethical Treatment for All

Boll & Branch has over 150 employees, and we are headquartered in Summit, NJ, with a second office in New York, NY and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton ( a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have six retail stores around the country as well as a partnership with Bloomingdale's and Nordstrom.

Boll & Branch LLC is an equal opportunity employer.

Job Tags

Full time, Local area, Remote job,

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