Job Summary: Reporting directly to the Delivery Coordinator Manager, the Delivery Coordinator is responsible for ensuring contract employees receives world-class customer service through acting as a corporate liaison.
Essential Functions:
• Liaison between field office, client and contractors working with respective accounts
• Act as main point of contact for onsite contractor employees which could include multiple client sites
• Partner with Field Support and Human Resources to ensure compliance. (ie: payroll or employee relations)
• Coordinate weekly contract employee touchpoints
• Utilize Reporting Dashboard in an effort to demonstrate consistency amongst our contract employees and business needs.
• Manage performance review process for contract employees while seeking feedback from client manager
• Travel to client site(s) and engage contract employee and client contacts. When appropriate partner with Recruiters on these site visits.
• Responsible for delivering any communication to contract employees that comes from the MSP
• Manage contract employee compensation. Annual collect information to discuss with Account Manager (performance feedback, bill rate, current pay rate, burden, spread amount, contractors expectation of increase) and making a recommendation as to what action should be taken
• Attend triangle meeting with field partners to ensure understanding of current openings and client updates
• Promote the Voice of the Customer Survey, as well as meet with contract employees to discuss feedback
Minimum Education/Experience/Abilities/Skills:
• High School diploma or equivalent
• 1 – 2 years’ related work experience
• Customer service focus
• Ability to prioritize, organize, problem solve and meet deadlines and goals
• Ability to communicate effectively and provide proper follow up
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