Job Description

Job Summary: Reporting directly to the Delivery Coordinator Manager, the Delivery Coordinator is responsible for ensuring contract employees receives world-class customer service through acting as a corporate liaison.

Essential Functions:

• Liaison between field office, client and contractors working with respective accounts

• Act as main point of contact for onsite contractor employees which could include multiple client sites

• Partner with Field Support and Human Resources to ensure compliance. (ie: payroll or employee relations)

• Coordinate weekly contract employee touchpoints

• Utilize Reporting Dashboard in an effort to demonstrate consistency amongst our contract employees and business needs.

• Manage performance review process for contract employees while seeking feedback from client manager

• Travel to client site(s) and engage contract employee and client contacts. When appropriate partner with Recruiters on these site visits.

• Responsible for delivering any communication to contract employees that comes from the MSP

• Manage contract employee compensation. Annual collect information to discuss with Account Manager (performance feedback, bill rate, current pay rate, burden, spread amount, contractors expectation of increase) and making a recommendation as to what action should be taken

• Attend triangle meeting with field partners to ensure understanding of current openings and client updates

• Promote the Voice of the Customer Survey, as well as meet with contract employees to discuss feedback

Minimum Education/Experience/Abilities/Skills:

• High School diploma or equivalent

• 1 – 2 years’ related work experience

• Customer service focus

• Ability to prioritize, organize, problem solve and meet deadlines and goals

• Ability to communicate effectively and provide proper follow up

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