Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
• High School diploma or GED
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications
• 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
...We are an internationionally award-winning destination wedding and event venue nestled in the north Goergia Mountains in Blue Ridge, Georgia. It is a luxury venue with multiple buildings and 38 acres of land, an exact replica of colonial Williamsburg, Virginia. We are...
...Anesthesiology ~ Valid Medical Doctor (MD) in the State of North Dakota (ND) Overview : Join the client's team as an Anesthesiologist in Bismarck, ND. This role offers a competitive salary, benefits package, and the opportunity to work in a medium-sized city...
...Shipping and Receiving Specialist (Logistics) Job Description: Oversee a team of 5 people managing shipping, receiving and delivery. Track and Analyze Inventory including cycle counts. Implement material flow efficiency...remove bottlenecks. Track and remove...
Join United Supply, a Rheem company, where we provide top-tier HVAC solutions to contractors, multifamily industries, and commercial properties across the Northeast. Were looking for a reliable Delivery Driver (Non-CDL) to be an essential part of our team, delivering excellent...
...In this role, you will design and execute test cases for advanced SatCom user terminals, ensuring optimal performance and reliability. Type : Direct Hire Location : Rockville, MD Salary : $125k - $145k/Annual Responsibilities: Translate product requirements...