Job Description

Job Summary:

The Service Desk Technician provides technical support to all company employees, assisting with hardware, software, and networking issues. This role involves troubleshooting problems related to PCs, laptops, mobile devices, and IT systems, ensuring efficient and effective solutions for end-users.

Responsibilities:

• Respond to technical support requests via email, phone, or in-person.
• Document and update trouble tickets to track issue resolution status.
• Diagnose and resolve hardware and software issues, including Windows OS and enterprise applications.
• Assist employees with the procurement, setup, and maintenance of IT equipment and software.
• Identify common IT issues and assist in developing proactive solutions.
• Test and deploy new hardware/software solutions as needed.
• Configure and install laptops, desktops, and other IT-related devices.
• Create and maintain end-user documentation (e.g., “How-To” guides).
• Develop and implement training procedures for IT systems.
• Maintain IT system standards and explore automated solutions to improve efficiency.

Qualifications:

• Education: None required
• Experience: 3-5 years of experience as a Technical Service Desk or IT Support Role
• Skills: Essential technical and soft skills.
• Certifications: Required licenses/certifications.

Preferred Qualifications:

• Experience in a technical service desk or IT support role is preferred.
• Strong professional demeanor and customer service skills.
• Ability to communicate technical concepts to non-technical users.
• Detail-oriented with exceptional organizational and multitasking skills.
• Ability to work independently and collaborate in a team-oriented environment.
• Willingness to learn new systems and continuously improve IT processes.
• Capable of thriving in a fast-paced, dynamic environment.

Work Environment & Requirements:

• 5 days a week on-site 8am – 5pm ET

Benefits:

• Health insurance, PTO, 401k match

How to Apply:

Provide application instructions and required documents.

Equal Opportunity Employer:

BlueSky Resource Solutions is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

BlueSky Resource Solutions is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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