Job Description

Location: JFK (Springfield Gardens, NY)

The Service Center Manager is responsible for leading, coordinating, and optimizing all aspects of final mile delivery operations at the JFK Service Center. This role ensures safe, efficient, and customer-focused operations while maintaining compliance with company policies, DOT regulations, and client requirements. The Service Center Manager will drive performance through leadership, process improvement, and a strong focus on cost control, service quality, and employee engagement.

Key Responsibilities

Operational Leadership

• Oversee daily operations of the JFK final mile delivery service center, including inbound/outbound shipments, route planning, dispatch, and driver scheduling.
• Monitor KPIs related to on-time delivery, customer satisfaction, cost per stop, and productivity.
• Implement continuous improvement initiatives to drive efficiency, reduce costs, and enhance service.

Team Management

• Lead, train, and develop a team of supervisors, drivers, dispatchers, and support staff.
• Promote a culture of accountability, safety, and high performance.
• Conduct regular performance reviews, provide coaching, and support career development.

Customer & Client Focus

• Serve as the primary point of contact for customers, clients, and vendors within the JFK area.
• Resolve escalations promptly and professionally, ensuring client satisfaction.
• Partner with sales and account management teams to ensure operational execution aligns with client expectations.

Compliance & Safety

• Ensure compliance with DOT, OSHA, TSA, and company safety standards.
• Conduct regular audits and inspections of drivers, vehicles, and facility operations.
• Maintain accurate reporting for all service center activities including accident/incident investigations.

Financial & Strategic Oversight

• Manage service center budget, including labor, equipment, and vendor costs.
• Forecast staffing and resource needs based on seasonal demand and client requirements.
• Provide input on regional operational strategies and collaborate with other service center managers to align best practices.

Qualifications

• Bachelor’s degree in Business, Logistics, Supply Chain, or equivalent experience preferred.
• 5+ years of operations management experience in final mile delivery, parcel, or freight logistics.
• Strong leadership and people management skills, with experience supervising both drivers and office staff.
• Knowledge of DOT/FMCSA regulations and transportation safety compliance.
• Excellent problem-solving, communication, and organizational skills.
• Proficiency with routing, dispatch, and transportation management systems.
• Ability to work flexible hours as needed, including weekends during peak periods.

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