Job Description

Actively seeking Senior Tech Support Specialist for a ONSITE and Full-Time Position . The position is great for a candidate with 5+ years of IT experience, with a preference for a candidate with experience in a corporate, professional services or Law Firm environment.

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HOURS: Monday – Friday, 9 AM – 6 PM EST

SCHEDULE | LOCATION: Onsite | San Francisco

PAY: $100 - $115K (Commensurate w/Overall Experience); [Overtime Eligible]

BENEFITS HIGHLIGHTS: Health, Dental, Vision, 401K, etc.

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IDEAL CANDIDATE REQUIREMENTS

• Bachelor's Degree REQUIRED ; Preference for a degree in Information Technology
• 5+ Years of Tech Support Experience REQUIRED
• Professional Services, Corporate, or Law Firm Environment Experience is REQUIRED
• Desk-side end-user support experience and an understanding of professional IT operational work practices
• Proficiency in Windows Desktop OS, MS Office Suite, iManage, Change-Pro, mobile device support (Apple iOS and Android) and unified communications platforms is REQUIRED
• Experience with Windows Server environment and procedures, Active Directory, Cisco TMS, MobileIron, Citrix Director, RSA server and, Dell and Cisco IP phone hardware s DESIRED

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ROLE RESPONSIBILITIES

• Ensure that requests for service are dealt with in a timely and satisfactory manner
• Provide first line how-to and troubleshooting for Citrix/VDI desktop and standard applications
• Maintain office hardware including PCs, laptops, printers and AV equipment
• Provide provisioning, support and maintenance for iPhone, iPad, and Android devices
• Maintain the firm’s standard PC and laptop images and reimage as needed
• Coordinate with litigation support on installation/image of “trial laptops”
• Support office technology infrastructure components
• Set up and administer video conferencing and web conferencing meetings

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SearchPointNY/Noor Staffing is an Equal Opportunity Employer. All applicants are considered for employment without regard to Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Retaliation, Parental Status, Military Service or Disability Status.

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