Job Description

he William Warren Group, Inc. (WWG) is a privately held, entrepreneurial self storage development, acquisition, property, and asset management company based in Santa Monica, CA. Since our inception in 1994, our focus has been on investments in major metro markets across the United States that offer significant cash flow, revenue growth, and long-term capital appreciation opportunities. The company owns and operates the StorQuest Self Storage portfolio of storage assets.

When you join The William Warren Group family, you are tapping into the power of a different kind of brand. We seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment, you are in the right place.

The RV Park Grounds Assistant is responsible for maintaining the property facilities, equipment, grounds and facilitating the day-to-day operations of the RV Park under the direction of the RV Park General Manager and Grounds Supervisor.

Essential Duties and Responsibilities:

• Responding to, completing and documenting all assigned service requests/work orders efficiently, courteously and in a timely manner – within one (1) business day whenever possible.
• Resolving maintenance issues including HVAC, plumbing, electrical, carpentry and appliance repair while taking preventative measures to maintain a clean and safe worksite.
• Responding promptly to company calls, including prioritization of service requests and/or schedules; Lawn Care, cleaning, snow removal and maintenance of grounds, and common areas, as necessary.
• Ensuring the overall cleanliness and organization of the maintenance shop or storage areas.
• Maintains tool and supply inventory.
• Providing customers with outstanding customer service and representing the brand positively and professionally at all times.
• Providing updates to the General Manager and/or Grounds Supervisor regarding work order status, customer communication and concerns, suggestive preventative maintenance, observed safety violations, and additional findings that impact the property.
• Reporting customer service, operational, safety and security concerns to management to resolve in an efficient and timely manner.
• Performing on-call duties as determined by manager.
• Maintaining the physical condition of the community.
• Complying with all state, federal and local laws.
• Complying with company policies and state & federal safety practices and regulations.
• All other duties as assigned.

Requirements:

• 1-3 years preferred experience with resolving maintenance issues including HVAC, plumbing, electrical, carpentry and appliance repair while taking preventative measures to maintain a clean and safe worksite.
• Degree in Hospitality/Recreation/Tourism Management preferred
• RV Park/Resort Experience preferred
• Campspot Software Experience preferred
• 1-3 years preferred experience with suggesting preventative maintenance, observing safety violations, and additional findings that impact the property
• Must have a valid driver’s license and reliable vehicle
• Must be able to work weekends
• Excellent communication skills (verbal and written) including active listening
• Relationship skills: ability to develop and sustain cooperative working relationships – both internal and external.
• Organizational skills/Multi-tasking: Exceptional organization skills with the ability to allocate one’s time effectively, work under pressure, and meet tight deadlines; ability to handle multiple demands and competing priorities; ability to prioritize workload; and an ability to work at a detailed level.
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Energetic self-starter with an ability to thrive in a fast pace environment.
• Intrapersonal: A willingness to learn in a dynamic environment that includes new ideas and innovation, intellectually curious, adaptable and ambitious.

Physical Demands and Work Environment:

• Ability to walk, bend, stand, and stoop frequently.
• Ability to lift up to 45 lbs. frequently.
• Ability to push up to 25 lbs. frequently.
• Ability to lift above head frequently.
• Ability to work evenings and weekends as needed or required.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate in written and verbal format frequently.
• Ability to operate a cell phone and/or other technical devices used by the company frequently.
• The above essential duties and responsibilities may change or be updated due to business needs

Additional Perks for eligible employees:

• Medical, Dental and Vision
• 401(k) with Matching Contributions
• Paid Time Off (PTO)
• Holiday Perks
• Performance-based Bonus
• Team Building Events & Activities
• Employee Assistance Program
• Pet Insurance

The William Warren Group and StorQuest say NO to drugs

Equal Employment Opportunity

WWG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWG is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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