Job Description

Tri-State Compounding Pharmacy is a fast-growing, patient-focused pharmacy specializing in customized medication solutions. We are seeking dedicated, detail-oriented individuals to join our call center team within our compounding pharmacy. This position plays a vital role in supporting patients, providers, and internal pharmacy operations.Position Overview

We are looking for either an experienced Pharmacy Technician or a Customer Service Representative who excels in communication, accuracy, and multitasking. The ideal candidate will assist in managing inbound and outbound calls, coordinating prescription information, and providing top-tier service to patients and healthcare providers.

· Answer and manage inbound calls from patients, providers, and facilities.

· Accurately document and process prescription information.

· Communicate effectively with pharmacists and technicians to ensure timely order fulfillment.

· Provide excellent customer service and resolve inquiries efficiently.

· Verify patient and provider details in accordance with HIPAA standards.

· Assist with general office and call center workflow as needed.

**For Pharmacy Technician applicants:**

· Current Ohio Pharmacy Technician registration (or eligible).

· Previous experience in a pharmacy or healthcare setting preferred.

· Strong attention to detail and data accuracy.

**For Customer Service applicants:**

· Prior experience in a medical, pharmacy, or call center environment preferred.

· Excellent communication and problem-solving skills.

· Ability to work in a fast-paced environment and manage multiple tasks.

**All applicants should have:**

· A professional and compassionate demeanor.

· Strong computer and phone system proficiency.

· A team-oriented attitude and willingness to learn.

· Competitive pay based on experience.

· No Sundays or major holidays).

· Health insurance and other benefits available.

· Supportive, collaborative work environment with room for growth.

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