Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Patient Access Representative is an essential member of the Centralized Operations Team. This remote role is responsible for managing a large volume of inbound and outbound calls in a timely manner, addressing patient inquiries, needs, and concerns while ensuring patient satisfaction. The role includes appointment scheduling, call triaging, and outbound follow-up calls to patients for rescheduling and reminders. The ideal candidate will have experience in a call center and medical appointment scheduling within a fast-paced environment, with a strong focus on providing excellent customer service.
Skills Required:
Key Behaviors:
Customer-Centered Focus:
Adaptability & Flexibility:
Urgency & Efficiency:
Effective Communication:
Detail-Oriented:
Problem-Solving:
Collaboration & Teamwork:
Competencies:
Call Center & Patient Communication:
Scheduling & Appointment Management:
Technology Proficiency: Proficient in navigating and using CRM and EMR systems for patient scheduling, documentation, and follow-up management.
Time Management & Multitasking:
Cultural Competency & Empathy:
Data Entry & Documentation:
Professionalism & Confidentiality:
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
PIb7188d8a7b65-30492-38178605
...supervise all personnel and activities within the Solid Waste Operations Division including the landfills, transfer stations, the recycling centers, and deep injection well. The employee in this classification also serves as a senior Division organization for strategic...
Salary: $41,600 What is your perfect fit? Would you like an opportunity to work with a well-established business? Would you enjoy a hybrid schedule? Are you looking to start quickly? If that describes you, we need to talk! What your future day will look like...
...agricultural products, serving the regenerative and sustainable farming sectors. Headquartered in the Southeast, the company operates... ..., quality, on-time delivery, labor utilization, and plant organization Establish lean manufacturing practices and enforce standard...
...As the head coach for womens lacrosse, you will teach, coach, and train student-athletes to advance their knowledge of lacrosse and improve their performance. You will organize and lead efficient, effective, and well-structured practice sessions and implement instruction...
...Duration: 12 months contract Job Description: We are seeking a skilled and detail-oriented Electro-Mechanical Assembly Technician to perform set-up, calibration, testing, troubleshooting, and repair of complex mechanical and electro-mechanical systems at the system...