Patient Access Manager Job at Medix™, Orlando, FL

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  • Medix™
  • Orlando, FL

Job Description

Department: Emergency Department (Level 1 Trauma + Freestanding ED)

Reports To: Director and senior management

Pay & Schedule

  • Salary Range: $64,000-103,000
  • Hours: 3:00 PM – 11:00 PM
  • On-Call: Yes, manager is expected to be on call at all times
  • Weekends: No weekend shifts

Key Responsibilities

  • Lead daily operations in the Emergency Department’s patient access functions.
  • Develop goals, manage performance, and drive process improvements.
  • Directly manage a team of 30 (including team leads); responsible for hiring, scheduling, coaching, and discipline.
  • Oversee financial responsibilities including site accounts receivable, payroll/timekeeping, and departmental budgeting.
  • Ensure excellent customer service by resolving escalated patient concerns.
  • Implement and monitor compliance with policies, safety protocols, and Joint Commission standards.
  • Serve as a liaison between departments and leadership—collaborate across all Orlando Health facilities.
  • Participate in strategic planning, project management, and staff development.

Qualifications

  • Education: Bachelor's in Business, Healthcare Administration, or Finance — OR equivalent healthcare experience (1:1 offset).
  • Experience:
  • Minimum 4 years in Patient Access
  • At least 1 year in a team lead or supervisory role
  • Preferred: Experience in an Emergency Department setting

Job Tags

Shift work,

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