Job Description

Job Description

• Support the overall vision of the Company’s IT team by developing, updating, and communicating standards, policies, and procedures needed to effectively achieve strong business results.
• This position will utilize modern best practices from OCM, training and technical writing to create a clear and concise user experience enabling faster adoption, greater utilization, and higher proficiency of our contracts and vendor management processes and system.
• Refine, lead and execute OCM plans
• Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment.
• Document online training materials
• Strong interpersonal communication skills, both verbal and written.
• Proven problem solving and organizational skills.
• Demonstrated ability in team motivation and delegation.
• Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization.

Key Responsibilities

• Facilitate discovery with stakeholders and build an approach with targeted communications for internal and external users
• Leverage technology to drive change and introduce resources through an internal web space on the Confluence platform and through in person training delivery in a hybrid work environment
• Conceptualize visuals and build user experiences that drive action and produce measurable comprehension
• Present solutions to multiple stakeholders for review and feedback
• Ensure final products are developed within specifications for desired channels, and technical writing is accurate
• Measure progress/behaviors and apply pivot approach if necessary
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Implement the Company’s Organizational Change Management (OCM) Framework to manage the people side of change caused by change and transition
• Develop and deliver actionable and targeted change management plans including: a communication plan and training plan
• Coordinate, conduct, and measure training deployment and competencies
• Develop training and supporting user materials through an internal portal (Confluence)
• Execute delivery of OCM training to the organization and to external partners through formal and informal hybrid learning events
• Execute Change Management while supporting Change Management practices

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