Job Description

About the Role

The Operations Manager is responsible for building and running the operational engine that supports profitable, scalable growth. This role oversees all production functions across Install, Maintenance, and Gardening—ensuring jobs run efficiently, teams are supported, customers are satisfied, and financial targets are achieved.

About Crown Town Landscapes:

We’re a high growth landscape company here in Charlotte — dedicated to creating and maintaining stunning outdoor spaces. Our team offers concierge support, ensuring a smooth, enjoyable experience to create the yard of a client’s dreams. From design and installation to maintenance.

This role exists to:

• Deliver consistent operational excellence
• Protect and grow gross margin
• Optimize labor and equipment utilization
• Build systems and processes that scale the company from ~$3M → $10M+
• Free the President to focus on sales leadership, finance, and long-term strategy

Responsibilities

• Leadership & Team Management
• Lead and develop the Install, Maintenance, and Gardening production teams
• Provide coaching, accountability, and performance management for department leads
• Run weekly production meetings with clear agendas and accountability
• Oversee hiring, onboarding, and training for operations roles
• Build a culture of professionalism, communication, efficiency, and safety
• Support crew lead development and succession planning

• Install Department Oversight (Acting Install PM for the first 6–18 months)
• Build weekly and daily install schedules for crews and subcontractors
• Ensure all jobs are fully staged—materials ordered, delivered, checked, and ready
• Coordinate with designers and sales on job readiness, change orders, and timelines
• Manage job budgets, labor tracking, and material accuracy
• Oversee workflow, site readiness, safety, and quality control
• Adjust schedules daily based on job progress and constraints
• Manage subcontractor coordination, vetting, onboarding, and compliance

• Maintenance Department Oversight (High-Level)
• Build annual, seasonal, and weekly route structures
• Implement labor efficiency targets and track performance
• Support the Maintenance PM in field execution, training, and crew development
• Ensure maintenance teams follow systems for job readiness, QC, and communication
• Oversee enhancement workflow alongside the Customer Success Manager
• Ensure fleet, tools, and materials are organized and functional

• Gardening Department Oversight
• Ensure garden crew schedules align with client expectations and revenue targets
• Work with the Design Support Specialist on plant procurement, recurring schedules, and job quality
• Support seasonal updates, annual installs, and specialty projects
• Build systems for plant health tracking, communication, and efficiency

• Scheduling & Resource Allocation
• Own the global production schedule across Install, Maintenance, and Gardening
• Ensure labor, equipment, materials, and subcontractors are allocated efficiently
• Maintain 4–6 week install backlog visibility and update Sales weekly
• Work with designers and sales team to lock in start dates based on capacity
• Adjust proactively based on weather, staffing, and supply chain constraints

• Procurement, Inventory, and Vendor Management
• Oversee procurement for Install, Maintenance, and Gardening
• Ensure accurate POs, early ordering, and proper staging
• Maintain strong vendor and nursery relationships
• Oversee inventory management of mulch, soil, stone, plant material, etc.
• Ensure fleet, trailers, tools, and equipment are maintained and operational
• Implement systems to reduce material errors, delays, and misorders

• Budgeting, Job Costing, and Financial Accountability
• Track job budgets, labor performance, and gross margin targets
• Review job costing with Install PM and Maintenance PM weekly
• Identify and correct issues causing margin slippage
• Ensure accurate time tracking and labor coding across departments
• Maintain operational profitability in partnership with the President

• Systems, Processes, and Scaling Infrastructure
• Build SOPs for all production workflows (install, gardening, maintenance, procurement, staging, scheduling, communication)
• Implement consistent execution standards across departments
• Create or refine production scorecards for measurement and accountability
• Develop training programs for crew leads and technicians
• Identify bottlenecks and implement high-ROI operational improvements
• Build repeatable systems that support growth to $5M → $8M → $10M+

• Customer Experience & Communication
• Ensure smooth handoff between sales/design and operations
• Support team in resolving site issues, scheduling problems, and client concerns
• Implement communication standards for production teams
• Minimize callbacks through strong quality control and training

• Safety & Compliance
• Implement and enforce all jobsite safety protocols
• Ensure equipment checks, PPE compliance, and crew training
• Maintain documentation for incidents and corrective measures
• Promote a culture of safety and professionalism across teams

Qualifications

3-4 years minimum experience

Bachelor's degree preferred

Preferred Skills

Experience in Hardscapes

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