Job Description

About AFLALO

AFLALO is a modern house defined by elegance, opulence, and bold femininity. As we scale

our Soho studio, prepare to open our flagship store, and build a new atelier/workshop, we are

expanding the operational foundation that will support our next chapter of growth. With

additional retail and office spaces coming online, we are assembling a best-in-class team to

help define and elevate the brand’s operational excellence across every touchpoint.

Role Overview

We are seeking a highly organized, hands-on Operations Manager to build, manage, and

continuously improve the core operational infrastructure of the company. This individual will

oversee logistics, inventory, warehouse operations, office management, and overall operational

workflow across HQ, studio, and retail.

The ideal candidate is both strategic and willing to roll up their sleeves—comfortable managing

processes and people, but also ready to jump in and pack boxes, receive fabric, or troubleshoot

a delivery when needed.

Key Responsibilities

1. Logistics Management

• Oversee inbound and outbound logistics, including freight forwarders, customs brokers,
• carrier relationships, and returns logistics.
• Ensure on-time deliveries for raw materials, finished goods, and ecommerce orders.
• Develop systems for freight tracking, documentation, and operational reporting.
• Support hands-on execution when needed (e.g., shipping boxes, receiving materials).

2. Inventory Management

• Maintain accurate inventory across warehouse and studio locations.
• Lead cycle counts, reconciliation, and stock investigations.
• Build scalable processes for inventory accuracy and stock integrity.
• Participate in hands-on tasks such as inventory counts and organization.

3. Warehouse & Fulfillment Operations

• Manage the hourly shipping associate, ensuring strong day-to-day workflow and
• adherence to packaging and brand standards.
• Oversee daily order flow, replenishment, returns processing, and general throughput.
• Monitor and improve efficiency, quality control, and physical organization within
• warehouse and studio spaces.

4. Retail Operations Support

• Support operational readiness for new store openings and ongoing retail operations.
• Oversee store supplies, stock flow, back-of-house processes, packaging, and
• store-to-studio communication.
• Collaborate with retail, merchandising, and production teams to ensure clean execution

across channels.

5. Facilities Coordination

• Support the Manager of Construction and Facilities on maintenance needs, vendor
• Coordination, and small-scale HQ, store, and workshop projects.

6. Office Management & HQ Operations

• Ensure the HQ environment is organized, functional, and aesthetically aligned with the

brand.

• Oversee supplies, space setup, utilities, mailroom processes, and general office
• workflows.
• Implement systems that maintain operational excellence and support team productivity.

7. Customer Service (Escalations)

• Handle operational escalations from customer service, ensuring quick resolutions related

to shipments, returns, and product accuracy.

• Partner with ecommerce and customer experience teams to refine and improve internal

processes.

What We’re Looking For

Experience & Skills

• 4–7 years of experience in operations, logistics, warehouse management, or supply
• chain; experience in consumer goods, fashion, or luxury strongly preferred.
• Strong understanding of logistics workflows (freight, customs, carriers, tracking).
• Experience managing warehouse operations and small teams.
• High operational rigor and attention to detail; comfortable in a fast-growth, startup-style
• environment.
• Ability to build procedures from scratch and continuously improve existing systems.
• Strong communication and cross-functional partnership skills.
• High level of comfort with hands-on work and physical tasks.

Attributes

• Resourceful, proactive, and solution-oriented.
• Thrives in a dynamic environment with shifting priorities.
• Balances strategic thinking with willingness to get involved at the ground level.
• Highly organized, reliable, and committed to operational excellence.
• Appreciates a well-run, beautiful physical environment and its impact on brand

experience.

Why Join AFLALO

This is a rare opportunity to help build the operational backbone of a new luxury brand from the

ground up. You will work directly with leadership, influence key systems and processes, and

contribute to an ambitious and creative company in its most formative stage.

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