Job Description

We’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.

We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

We are currently recruiting for a Network Engineer. Your primary responsibility will be as a tier-3 support engineer in a fast paced operations environment with some occasional project engineering work. You’ll need a solid background in supporting large Campus/Enterprise networks, and have a customer service mindset. You’ll support a diverse base of customers, including non-technical users, and you’ll need to know when to speak geek and when not to. We believe there is tremendous opportunity for someone with the right skills and business acumen to excel within our company.

Apogee is based in Austin, Texas and is open to hiring remotely for anyone based in the continental US.

The salary for this position:

Senior: $125,000-$150,000 + bonus

Standard: $110,000-$140,000 + bonus

Associate: $75,000-$105,000 + bonus

Here’s your job:

• Build client networks by considering bandwidth requirements, infrastructure and security, server design, and configurations.
• Implement and configure routed and switched data networks (routing protocols include OSPF, EIGRP, and BGP and switching protocols like Spanning Tree).
• Communicate effectively with internal teams like project management, installations, and sales engineering.
• Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations
• Work projects in your queue with little supervision, update progress daily, and proactively communicate challenges.
• Document architectures, processes, as-builts, projects, standards, and root cause analyses in text and diagram form.
• Contribute to the formulation and implementation of installation standards and procedures.
• Pursue training that elevates knowledge and understanding of security and networking best practices

You’ll love this job if this describes you:

• Problem Solving. You aren’t satisfied until you’ve completely solved a problem, and you take time to get it right, look beyond the obvious, and deliver correct and honest assessments and answers.

• Self Development. You are personally and professionally committed to continuous improvement. You take a whole approach to learning: books and academics, experience at work, and learning from your peers

• Technical Aptitude. Some projects we take on have subtle differences, and others present obstacles we haven’t faced yet. You’re able to apply your base line of knowledge and natural technical aptitude to help you on easy tasks and challenging issues.

• Team. There’s lot of room for individual success, but it all starts at the core, a strong team. You demonstrate open, positive communication, listen to others, and encourage group troubleshooting.

• High Quality Standards. This is a high impact, highly visible position. You have internal and external clients depending on the quality of work you deliver (never mind the financial impact of low quality). You care about your work and your customers.

Requirements

Technical Requirements:

• Comprehensive understanding of network services and networks such as TCP/IP, OSPF, and EIGRP
• In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers, and IOT
• Experience in deploying, customizing, building and maintaining various kinds of VMs in VMWare environment.
• Experience working with scripting, automation, and tool development within DevOps workflows.
• Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
• Ability to design, implement and troubleshoot Wi-FI and security infrastructure (including but not limited to Network access control systems and Firewalls)
• Ability to engineer several projects simultaneously from design to implementation
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not know about networking technical terminology
• 5+ years of network engineering background
• 3+ years in a NOC Engineering or Network Support Engineering role

Education and Certification Requirements

• Bachelor's Degree or equivalent industry experience
• CCNP
• CCIE highly desired

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering: 

• An attractive salary 
• Health insurance plan including Health Savings Account matching program 
• Monthly technology stipend
• Engineering and Technical teams receive cash bonuses for obtaining certifications 
• Maternity and Paternity leave 
• Peer recognition program 
• Career development programs 

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.

Accommodations: 

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources,  [email protected] . 

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