Multi-Unit General Manager Job at Cha Cha Matcha, New York, NY

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  • Cha Cha Matcha
  • New York, NY

Job Description

Cha Cha Matcha is on a mission to be your daily source of good energy , and we’re looking for a Multi-Unit General Manager to lead two cafes in the NYC market. This is a high-impact role for a hands-on leader who is passionate about matcha, obsessed with hospitality, and loves building inspired teams.

About the Role

As the General Manager you have four key responsibilities

  • Bring the brand to life for your cafes, serving as the ultimate brand ambassador, in order to drive sales
  • Build exceptional teams that give good energy!
  • Rigorously uphold brand standards through hands on coaching, development and meticulous execution
  • Increase 4-wall profitability

On a day to day basis, you will....

  • Ensure that your cafe consistently delivers operational excellence
  • Creating an outstanding culture that aligns and excites teams on the Cha Cha Matcha vision and product, ensuring that employees thrive and customers receive the best service
  • Build strong teams through hiring, training, and ongoing coaching
  • Analyze financial data and lead weekly 1:1s with GMs
  • Optimize labor and inventory management to meet profitability targets
  • Ensure that each new hire receives the training required to successfully execute on the brand promise
  • Uphold the beautification of each cafe and repairs / maintenance
  • Partner with marketing team to execute activations and build community

What You’ll Bring

  • Attention to detail
  • Good energy
  • Previous experience as a Manager in the hospitality industry.
  • Strong leadership and team management experience
  • Financial acumen and experience managing financials
  • Passion for customer service and brand development

Key Performance Indicators

  • Guest Satisfaction
  • Same Store Traffic
  • 4-Wall EBITDA margin

Job Tags

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