Job Description
Overview: Client is looking for an MSP Engineer. Need 10+ years of total IT experience, ~5 years in an MSP environment, and the role is everyday on-site in Tampa. Client likes certifications: MS-900, AZ-900 , MCSE, AZ-104, CCNA etc. Compensation: $105,000-$115,000
Location: Everyday On-Site (Tampa - near the Airport)
What they're looking for:
- 10+ years of total IT experience
- ~5 years in MSP environment
- MS-900 OR AZ-900 certification
- HEAVY Microsoft experience (ideally want an MCSE cert or Azure cert)
- Azure Admin experience (not migration level)
- general networking experience (will work with network engineering team, but not live there)
- general vritualization/server work (VMware/Windows Servers)
Required Experience - Technical Skills :
- Proficiency with ticketing systems (e.g., ConnectWise, ServiceNow, Autotask)
- Microsoft Entra ID/Azure, Intune, Autopilot, on-premises Active Directory
- Windows Server & Desktop OS
- Wireless access devices, switches, VLANs
- Mobile Device Management (MDM) tools
- Network troubleshooting and support
- Hypervisors with ISCSI/vSAN administration and support
- Microsoft Azure cloud migration projects and strategies
- Other Requirements :
- Personal vehicle for onsite transportation
- Personal cell phone for communication and multi-factor authentication
Duties & Responsibilities
- Provide Tier 1-3 technical support via phone, email, and chat
- Drive AI/ML integration and workflow automation for scalability
- Evaluate, prioritize, and resolve service requests per Service Level Agreements (SLAs)
- Collaborate with internal teams and escalate to vendors as needed
- Offer both remote and onsite support for client systems and virtual environments
- Configure and troubleshoot servers, LAN/WAN networking, wireless access points, email systems, disaster recovery, and desktop issues
- Troubleshoot complex network environments including:
- Firewalls and VPNs
- Servers and Active Directory
- Microsoft Teams and SharePoint
- Domain namespace blocklisting
- Printer/email delivery failures
- Backup and recovery challenges
- Virtualization errors (VMware, Hyper-V)
- Security and compliance issues
- Maintain focus on Microsoft technologies (Autopilot, Intune, Azure Backup & Recovery, Datto, Veeam, VMware, switches/firewalls, VPNs)
- Implement and uphold security best practices and compliance requirements (HIPAA, CMMC, PCI-DSS)
- Lead or assist with infrastructure upgrades, migrations, and system enhancements
- Develop and maintain SOPs and mentor Level 1/2 technicians
- Document client environments, system configurations, and network changes
- Recommend new technologies and improvements to enhance performance
- Participate in a rotating on-call schedule for after-hours support
Job Tags
Remote work,