Job Description

Organization: Treasure Coast Builders Association (TCBA)

Employment Type: Full-Time

Salary Range: $20–$25 per hour

Schedule: Monday–Friday, 8:00 AM–4:30 PM (hours adjust slightly on event days)

Position Summary

The Membership Engagement Manager is responsible for fostering strong relationships with TCBA

members, supporting membership growth and retention, and ensuring high-quality member

experience. This role serves as a primary point of contact for members and prospective members

while supporting association events, communications, and daily operations.

Key Responsibilities

Membership Engagement & Retention

• Serve as the primary liaison for TCBA members, responding to inquiries and providing ongoing support.
• Manage new member onboarding, including orientations, welcome packets, and membership certificates.
• Answer questions from prospective members and assist with membership applications (online and paper).
• Conduct scheduled outreach to members at key milestones (3-month, 6-month, and annual touchpoints).
• Maintain accurate and up-to-date member profiles and membership records.
• Manage membership tracking lists and follow up on engagement and retention efforts.
• Billing & Administrative Support
• Follow up via phone and email on past-due invoices.
• Record incoming payments, enter check data into tracking spreadsheets, and prepare bank deposits.
• Provide administrative support across departments as needed, including filing, scanning, copying, and data entry.
• Event & Program Support
• Coordinate and support member-facing events, including weekly Builder Breakfasts, Construction Night Out, and other association events.
• Serve as administrator for TCBA Councils.
• Assist with event logistics, registration, setup, and member communications.
• Order meals or catering for meetings and events held at TCBA.
• Office & Member Services
• Answer incoming phone calls and greet members, guests, and visitors.
• Manage incoming mail and distribute accordingly.
• Maintain office and kitchen supplies and coordinate purchasing as needed.
• Provide general support to ensure smooth daily office operations and a welcoming environment.

Qualifications & Skills

• Proven ability to work professionally with members, business leaders, and community partners
• Strong customer service and interpersonal skills; enjoys working with people
• Highly organized with strong attention to detail and follow-through
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent typing, organization, and time-management skills
• Ability to manage multiple priorities and meet deadlines
• Reliable transportation required for off-site meetings and events; position involves driving to events throughout the Treasure Coast and Okeechobee counties.
• Prior experience in membership-based organizations, associations, administrative roles, or customer-facing roles preferred

Work Schedule

• Additional hours may be required on occasion to support TCBA events, including our annual golf tournament, clay shoot, fishing tournament, builder breakfasts, and special programs.
• Event days may involve early mornings or evenings, with schedules adjusted accordingly.

Compensation & Benefits

• 11 paid holidays
• Health benefits fully covered by the employer
• Mileage reimbursement for approved work-related travel
• Paid Time Off: PTO begins after 6 months of employment, with 5 days of PTO during the first year

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