Summary/Objective
The Member Service Representative is responsible for providing exceptional service to the Cooperative’s members by assisting with inquiries, processing transactions, and supporting various member service functions.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
Competencies
Supervisory Responsibility
None
Work Environment
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
This is largely a sedentary role; however the employee may be required to walk or stand occasionally, use hands, fingers to handle, or feel, and reach with hands and arms. The employee is regularly required to talk or hear.
Travel
Periodic travel to state and local destinations, as well as some interstate travel is required.
Required Education and Experience
MSR-I
MSR-II
MSR-III
Preferred Education and Experience
MSR-I-II-III
Additional Eligibility Qualifications
EEO Statement
Aiken Electric Cooperative, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At-Will Employment Statement
This job description is intended to outline the general duties and responsibilities of the position and is not a binding contract. Employment with Aiken Electric Cooperative, Inc. (AEC) is on an at-will basis, which means that either the employee or AEC may terminate the employment relationship at any time, with or without cause or notice, and for any lawful reason.
This document does not create an employment contract, expressed or implied, nor does it modify the at-will nature of employment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Due to the nature of an electric and broadband utility, all employees are subject to working extended hours, holidays, nights, and weekends with or without notice. All employees of Aiken Electric Cooperative, Inc. may be required to work during the Annual Meeting. Additional duties or responsibilities may be assigned.
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