Job Description

Job Title: Incentives Program Operations Coordinator (Contract)

Location: Cincinnati, OH (Hybrid / Remote)

Employment Type: Contract (Maternity Leave Coverage)

Start: ASAP

Rate: $28 per hour w2, PTO, 401k, HSA

Duration: Through maternity leave

Interview Process: 1–2 virtual interviews

Role Summary

We are seeking an Incentives Program Operations Coordinator to support day-to-day execution and operational continuity across multiple incentive and campaign programs during a maternity leave. This is a highly executional, coordination-focused role responsible for keeping campaigns, financial workflows, and documentation on track.

The role partners closely with Campaign Operations, Product/Tech, Finance, and Commercial teams to ensure on-time delivery, accurate tracking, and smooth cross-functional communication . This position is not strategic or client-facing —it is focused on execution, organization, and process discipline.

Key Responsibilities

• Coordinate execution across incentive programs including BCC, TDC, SSE, EMOD, and Push
• Manage campaign intake, creative reviews, QA steps, and delivery timelines
• Maintain campaign trackers, SOPs, and shared documentation
• Support cross-functional communication and resolve day-to-day operational questions
• Provide logistical and documentation support for a major program kickoff (meeting coordination, notes, trackers, summaries)
• Support financial tracking and billing workflows, including reconciliation prep and QA
• Surface discrepancies early and maintain organized financial documentation
• Compile campaign data, creative examples, and results for internal case studies
• Track performance metrics, document learnings, and support operational reporting
• Handle miscellaneous operations tasks (inbox monitoring, updates, follow-ups)

Required Qualifications

• 4–6 years of experience in campaign execution, project coordination, or marketing operations
• Strong organizational and project management skills with ability to manage multiple timelines
• Excellent written and verbal communication skills
• High attention to detail and process accuracy
• Experience working cross-functionally with operations, tech, finance, and commercial teams
• Proficiency with Microsoft tools (Excel, PowerPoint, Outlook); familiarity with Salesforce, Power BI, or similar tools a plus
• Ability to ramp quickly in a fast-paced, matrixed environment
• Experience supporting financial tracking or billing processes preferred

What Success Looks Like

• No disruption to campaign delivery during leave coverage
• 100% on-time execution across owned incentive channels
• <2% variance in financial reconciliation
• Clear documentation to support a smooth transition upon return

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