Job Description

Loss Prevention Agent

Glendale, CA(On-site)

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

As a Loss Prevention Agent, you will help safeguard POP MART stores and Robo Shop locations by supporting day-to-day security efforts, monitoring inventory handling, and reducing shrinkage through awareness, observation, and policy adherence. You'll work closely with store teams and report directly to the Loss Prevention Manager.

What You Will Achieve

• Assist in investigating theft, safety incidents, and violations of company policy.
• Monitor store activity and surveillance systems to detect suspicious behavior and prevent losses.
• Support store-level audits to ensure proper inventory handling and compliance with LP procedures.
• Report and document incidents accurately and thoroughly in coordination with LP management.
• Help enforce safety, security, and operational policies in-store.
• Collaborate with store teams to build loss prevention awareness and promote a safe environment.
• Participate in quarterly inventory counts and support accurate reporting.
• Follow established protocols during emergencies or incidents, and escalate issues appropriately.

What You Will Need

• 1–2 years of experience in retail, security, or a related field; LP experience preferred.
• Basic knowledge of loss prevention, retail operations, or safety practices.
• Strong attention to detail and situational awareness.
• Good communication skills and the ability to remain calm under pressure.
• Willingness to travel occasionally to support other locations.
• High school diploma or equivalent required; additional training or certification (e.g., LPQ) is a plus.
• Must be able to stand and walk for extended periods and lift up as needed.

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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