Information Technology Support Specialist in Midland, TX Job at Russell Tobin, Midland, TX

UktoQndhYngyRWlsL1V4Q2hRakE3SGZBVWc9PQ==
  • Russell Tobin
  • Midland, TX

Job Description

Urgent Position-

Position- Information Technology Support Specialist

Location-Midland, Texas, Onsite

Position type- Contract

Provides second-line investigation and diagnosis.

Resolves and closes incidents/service requests as per the procedures & allocated timelines

Logs relevant incident/service request details as per process in ITSM tool.

Communicates with client regarding incident progress? Ensures tickets are updated at all times until issues are resolved

Complies with Quality Health Safety Environment (QHSE) and IT policies? Liaises with clients, IT support groups and 3rd party providers when necessary

Performs staging of PCs

Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).

Conducts hardware and software maintenance and support

Troubleshoots and resolves PC incidents and/or VIP requests

Assists with Site Security Officer (SSO) on IT security issues and virus elimination

Creates/maintain documentation for scope of work? Special events coverage, meeting room & VCON & voice devices support? Centralized hardware and Spare part stocking and local site inventory management and asset management

Stock management? Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)

Hardware vendor coordination for Break fix

Imaging & provisioning of devices.

Setup and build workstations

Update AMDB including hardware and software

PC and other devices - logistics management

Coordinate activities with third parties to resolve the IT issues or complete service requests Follow standard operating procedures as documented in the knowledge management system.

Providing trainings / demos when needed to end users

Onsite admin tasks e.g. backup, OS migration.

Onsite Operational support of Industrial mobility devices

Mobility - Operational support for company owned mobile phones / tablet devices and BYOD

Asset Disposal

Coordinate with regional/global support groups for end-to-end request resolution and escalation.

Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting

Operational support for non-network connected HBO AIO Printer / Scanner / Fax

Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines

Job Tags

Contract work, Local area, Immediate start, Work alone,

Similar Jobs

Client

User Interface Engineer Job at Client

 ...managers. Optimize applications for speed, scalability, and accessibility. Maintain code quality through proper documentation, unit testing, and best practices. Mentor junior developers, by participating in code reviews, design discussions. Technical Skills... 

24 Seven Talent

Merchandise Planner Job at 24 Seven Talent

24 Seven is partnering with a top global sportswear client to help them find a Merchandise Planner for this hybrid position in Portland, OR. This is a 3 month contract with potential to extend working 4 days a week onsite. While on contract, you'd be eligible for benefits... 

LeaderStat

Interim Nurse Manager - Emergency Department Job at LeaderStat

 ...Interim Nurse Manager - Emergency Department ABOUT THE JOB We are seeking a motivated Director of for a 13-week assignment at...  ...you up on assignments that fit your needs. We have Consultant Specialists who ensure your housing and travel coordination goes off seamlessly... 

Miami Peridontics

Practice Relations Ambassador Job at Miami Peridontics

 ...Location: 8720 N Kendall Dr Unit 103, Miami, FL 33176 Role and Responsibilities The Practice Relations Ambassador will be responsible for promoting the services of the Oral Surgery Practice in a specified geographical area. Working in conjunction with the office... 

Lovelace Women's Hospital

Ultrasound Tech Job at Lovelace Women's Hospital

OverviewJoin our team as a rotating shift, PRN, Ultrasound Technician in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities and resources that support your wellness,...