Job Description

Company Overview: Empowering Health, Enriching Lives: True Care’s Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Position Title: Intake Coordinator

Reports to: Intake Manager 

Job Summary: The Intake Specialist works with the patients, referrals, and Community Outreach Representatives to help facilitate setting up services for new and existing clients to receive homecare. He/she is responsible for processing daily referrals received from sources such as hospitals, nursing homes, community physicians, online campaigns and also assist patients with eligibility and guide them through all service options to receive the best care based on their needs.

Responsibilities include:

• Consistently maintain a caseload of potential clients and follow up with them on a continued basis
• Be the liaison between the contracts and clients to get them eligible for services
• Schedule nursing assessments as needed to assess patients in their homes
• Screen patients to find out the best level of care; obtain all required paperwork 
• Manage the referral intake process from initiation through admission statuses; generate daily referrals through the E-Pace system
• Manage the eligibility process of patients as they enter True Care for homecare services
• Gather patient documentation and obtain any insurance information from the patient to get them cleared for services
• Investigate type and level of insurance coverage to assess patient eligibility for home care services
• Communicate with medical professionals and insurance company personnel to expedite patient eligible into our program
• Analyze weekly status update reports, from all agency contracts and complete all necessary paperwork
• Complete data entry to ensure accuracy of reporting and outcomes and schedule assessments and reassessments of applicants and enrollees using HHA eXchange
• Upkeep timely communication with the Intake Manager, team members, and the marketing team.
• Maintain constant exchange of information with various departments to schedule assessments, and gather required clinical and demographic data from patient and sources
• Maintain effective relations with all agency contacts
• Create, obtain, and track all communication notes for prior and present authorizations.

Job Requirements:

• High School diploma from an accredited school/ GED equivalent
• Bilingual in Spanish is required
• Experience working with Epaces & Salesforce is a plus
• Has a sense of urgency in getting the job done
• Personable and professional 
• Knowledgeable of CDPAP/ MLTC programs
• Experienced with Intake, or knowledge of the HHA eXchange a plus
• Able to work in a team-building environment

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care. Build the career you want, enjoy a healthy work-life balance, and make a powerful impact as you advance in your role. Our agency is always growing, and we welcome candidates capable of steering the team in a positive direction.

Job Tags

Similar Jobs