Job Description

In this role, the Lead Tech/Installation Manager manages a team of installers who are responsible for installing, servicing, repairing structures and major components. The Lead Tech/Installation Manager oversees the day-to-day performance of the department making certain that projects/department milestones/goals are met and adhering to approved budgets. A true first level manager, reporting to top management.

Responsibilities

• Lead, manage, and hold installation team accountable

• Responsible for achieving installation goals

• Provides overall direction of technicians in support of departmental objectives

• Oversees hiring and training needs for the installation staff

• Schedules and works with high profile accounts daily

• Reviews performance; addressing escalated issues and resolving problems

• Provide feedback for evaluation and review of Technicians

• Using existing Casaplex Assessments and helping to develop new tests of abilities /capacities

• Evaluate and Determine Technician Training Needs; coordinating with Operations Manager and AV Technician to determine curriculums and schedules for training

• Assist Operations Manager and Project Managers in ensuring technician scheduling matches talent pool skills and time needed

• Assist Sales and Design Departments by providing feedback and, potentially, tools to assist with labor estimation

• Perform the duties of Technician as needed

• Provide feedback for process improvement

• Help in documenting standards and best practices

• Oversee subcontractor installation when needed

• Review project design, site, and scope of work to ensure all necessary resources, material, tools, etc.

• Final commissioning of systems on site

• Assisting Quality Control Management

• Assist during QC process by providing pictures, accompanying QC staff on walk throughs, etc

• Assist as a resource for Service Clients

• In-person upgrades with Sales Representative

• Assisting clients on Elite or Premium care plans with training, coordination, evaluations, etc.

Requirements

• Bachelor's degree or 4 years of relevant experience; or 2 years of relevant experience with 1 year of supervisory experience

• Ability to establish and maintain effective working relationships with both internal and external customers

• Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment

• Directing employee activity to achieve performance goals for the location

• Building a high performance work team to deliver high level of quality and service in all daily activities

• Possess excellent verbal, written communication and follow-up skills

• Must be able to manage multiple tasks while meeting strict deadlines

• Strong decision making and analytical abilities

• Self-motivated with the ability to motivate and influence others

• Possession of valid state issued driver’s license required

• Travel required up to 75% of the time

• Ability to travel to job-sites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training)

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