Job Description

Join the PCNA Team!

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

We are currently hiring a Director of Operations in Charlotte NC! This position will support the JournalBooks brand.

What will you do in this role?

• Oversee production and manufacturing operations, optimizing resources, maintaining quality standards, and ensuring efficiency while managing scheduling, staffing, and productivity to meet delivery and budget goals.
• Develop and implement strategies to improve efficiency, reduce costs, and drive profitability while championing continuous improvement initiatives like Lean and Six Sigma to enhance performance and eliminate waste.
• Lead and mentor supervisors and staff, ensuring proper training, goal alignment, and effective communication across all organizational levels to foster collaboration and transparency.
• Collaborate with senior leadership on staffing, resource allocation, and capital planning, while ensuring compliance with company policies, safety regulations, and industry standards through regular audits and workplace safety enforcement.
• Oversee facility and equipment maintenance to minimize downtime and enhance operational efficiency.
• Develop and track key performance indicators (KPIs) for safety, quality, and delivery.
• Other duties as assigned.

What does it take to be successful in this role?

• Bachelor’s degree required, preferably in Business Administration, Operations Management, Engineering, or related field.
• Minimum of 8-10 years of relevant operational experience with strong background in operational strategy, resource planning, and budget management.
• At least 5 years in a leadership role in operations, preferably in a manufacturing or production environment
• Must be Bilingual: Fluency in English and Spanish is required, with the ability to communicate effectively in both languages across all levels of the organization
• Experience in managing cross-functional teams and working within a fast-growing or dynamic environment.
• Knowledge of quality assurance practices and safety regulations in a manufacturing setting.
• Experience with Lean, Six Sigma, and other process improvement methodologies.
• Excellent problem-solving skills with the ability to drive results in a fast-paced, high-growth environment.
• Strong business and financial acumen, with the ability to analyze data and make informed decisions.
• Exceptional communication skills, with the ability to interact effectively with all levels of the organization and the ability to mentor, coach, and develop employees, fostering a culture of continuous improvement and excellence.
• Expertise in project management, including defining scope, timelines, and resources.
• Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), with additional knowledge of project management software a plus.
• Prior experience in printing trades is a plus

What’s in it for YOU?

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

By applying for this job and providing your mobile number, you agree to receive an initial text from PCNA, which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

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