Job Description

JOB SUMMARY :

Under the direction of the VP of Operations Support, the Sr Director of Facilities Management provides strategic leadership and operational oversight for the maintenance, repair, and improvement of all company-owned and leased facilities across a multi-state portfolio. This role is responsible for developing and executing proactive maintenance programs, managing capital improvement projects, ensuring regulatory compliance, and maintaining brand standards. The Director leads a high-performing team, manages vendor relationships, and partners cross-functionally to align facilities operations with organizational goals, optimize spending, and support a safe, functional, and appealing environment for staff, clients, and visitors.

ESSENTIAL FUNCTIONS :

1. Strategic Leadership & Budget Management

• Develop and manage annual Repair & Maintenance (R&M) and Capital Expenditure (CapEx) budgets for a large, geographically diverse portfolio.
• Monitor spending, forecast needs, and drive cost control through data-driven decision-making and KPI reporting.
• Oversee accounting and fiscal reporting processes, including preparation and review of internal performance metrics, external vendor performance reporting, and organizational-level financial summaries.
• Identify and implement strategies to achieve a planned maintenance ratio of 80%+ to reduce reactive repair costs.

1. Vendor & Contract Management

• Negotiate, execute, and manage vendor contracts for key facility services, ensuring service quality, cost-effectiveness, and compliance with agreed service levels.
• Oversee a mix of national service aggregators and local providers, balancing operational efficiency with tailored local support.

1. Project Management

• Plan, coordinate, and oversee facility renovations, system replacements, and large-scale repairs, ensuring projects are delivered on time, within budget, and to brand standards.
• Lead the facility integration process for newly acquired locations, ensuring seamless vendor onboarding and operational readiness.

1. Regulatory Compliance & Risk Management

• Ensure all facilities meet applicable building codes, safety regulations, and licensing requirements.
• Oversee environmental health and safety protocols, including emergency repairs, water intrusion remediation, and mold abatement.

1. Team Leadership

• Direct, mentor, and develop facilities staff (Manager, Specialists, Integration functions, Special Projects), fostering a culture of accountability, responsiveness, and professional growth.
• Set departmental goals aligned with organizational objectives and monitor progress against measurable performance targets.

1. Stakeholder Communication & Collaboration

• Serve as the primary point of contact for operations leadership regarding facility matters, providing clear, concise updates and action plans.
• Present fiscal reports, internal performance metrics, and external vendor performance evaluations to leadership, translating complex data into actionable insights.
• Collaborate with Finance, Operations, and Real Estate to align facility strategy with growth, cost control, and service excellence.

JOB QUALIFICATIONS :

Knowledge, Skills, and Abilities:

· Must be a successful leader of people, have strong leadership skills and the ability to motivate a team.

· Must be able to decide how to allocate people, time and other resource to create, execute, and accomplish an operating or project plan on time and within budget.

· Exceptional analytical, problem-solving, and communication skills; able to translate technical issues into actionable information for diverse audiences.

· Must be able to manage priorities in a dynamic environment and adapt to change quickly and positively.

· Must demonstrate ability to be self-directed, as well as demonstrate excellent organizational, analytical and interpersonal skills.

· Must be able to work as a team member with peers, other managers, staff and leadership.

· Must possess good customer service and communications skills, the ability to work with professionals and maintain confidentiality standards.

· Demonstrated success in vendor negotiation, large-scale budget oversight, and capital project delivery.

· Strong knowledge of building systems (HVAC, electrical, plumbing), maintenance best practices, and regulatory compliance requirements.

Education or equivalency:

· Bachelor’s degree in Facilities Management, Construction Management, Business Administration, or related field (or equivalent combination of education and experience).

Experience:

· Must have a minimum of eight (8) years of progressively facilities maintenance related experience that demonstrates a strong level of understanding of the required knowledge, skills, and abilities.

· Experience must include demonstrated leadership ability.

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