Job Description

Director of Crisis Intervention Services

Our client is an organization committed to creating a fostering and nurturing environment that prioritizes the well-being of its dedicated employees, ensuring its team members can carry out their critical roles with confidence and resilience. By providing a highly qualified and trauma-trained staff, our client places a strong emphasis on employee wellness and support to mitigate the effects of secondary trauma.

The Director of Crisis Intervention Services will be responsible for leading crisis response teams, managing hotline operations, and ensuring compliance with all regulatory requirements. This role requires a strategic leader with extensive experience in crisis intervention and team management to drive effective crisis response initiatives.

This Role Offers:

• Competitive salary and comprehensive health benefits.
• Professional growth opportunities and certifications.
• Manageable caseload for quality client care.
• Supportive team and Clinical Manager.
• Opportunities for personal and career development.
• Contribution to making a real difference in the community.

Focus:

• Oversee the day-to-day operations of crisis intervention programs, including hotline services.
• Lead and mentor a team of crisis response professionals, ensuring effective supervision and staff development.
• Ensure adherence to state and federal laws related to child abuse, neglect, and mandatory reporting requirements.
• Maintain compliance with contractual obligations, operational protocols, and industry best practices.
• Implement and uphold strict confidentiality measures to protect client anonymity.
• Monitor and analyze operational metrics to enhance service effectiveness and efficiency.
• Collaborate with internal teams and external stakeholders to strengthen crisis response initiatives.

Skill Set:

• Master’s degree in a relevant field or a comparable combination of education and experience.
• Proven track record of over seven years in providing critical incident support and conflict resolution.
• A minimum of five years in a leadership capacity, overseeing teams and managing operations.
• Proven experience in managing crisis hotlines and response programs.
• Comprehensive knowledge of legal frameworks surrounding child welfare, including physical, sexual, and emotional abuse, neglect, and reporting obligations.
• Deep knowledge of regulatory adherence and contractual obligations within publicly funded or socially focused organizations.
• Successful completion of a background screening, including fingerprint clearance through the Department of Justice, FBI, and Child Abuse Index.
• Technical skills include advanced proficiency in industry-standard productivity software, with excellent overall digital dexterity.
• Ability to uphold ethical standards in crisis intervention and maintain professional boundaries.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS

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