Desktop Support Specialist | Remote work Job at Coforge, Alpharetta, GA

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  • Coforge
  • Alpharetta, GA

Job Description

Job Title: Desktop Support Specialist

Skills: Level 2 technical support, Purchase desktop hardware & software, Active Directory, Rotating on-call support

Experience: 2-5 Years

Location: Alpharetta, GA

Job Type: Contract

We at Coforge are hiring for Desktop Support Specialist with the following skills:

  • Provide Level 2 technical support to end-users through various channels, including in-person, phone, and remote assistance.
  • Provide clear documentation in tickets and escalate to the appropriate support team or vendor where needed.
  • Build and image computers for new users or replacement PCs.
  • Follow standard Incident Management & Service Request processes and help maintain our Knowledge Base.
  • Purchase desktop hardware & software.
  • Create and update Active Directory accounts.
  • Application deployment.
  • Leverage 3rd party vendors to resolve issues & fulfil requests.
  • Support onsite office technology including printers, cameras, displays, etc.
  • Rotating on-call support on weekends.

Job Tags

Contract work,

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