Job Description

We are hiring a customer support representative to assist with customer queries and complaints. You will be asked to process orders and escalate various customer matters through several communication channels.

Other duties include participating in meetings with the customer service team to discover new communication tactics , as well as maintaining expert knowledge about company products/services to best help customers.

Job Description:

• Provide timely and accurate resolution of customer inquiries and issues via Zendesk ticket system, phone, chat, and email.
• Assist in maintaining new customer accounts in Insite, OTS Database, and KCGN.
• Work with internal departments to ensure operational and product quality consistency.
• Assist in mass emailing tournament stores product and event information.
• Communicate with the warehouses to manage store tracking information, order cancellations, and return authorizations.
• Other projects as needed

Requirements:

High School Diploma

Has strong computer and Excel skills

Must be detail-oriented

Must have excellent verbal and written communication skills

Must be able to problem-solve

Must be currently authorized to work in the U.S.

Computer / Technical Skills / Job Specific Skills:

Knowledge of console hardware a plus

Zendesk experience a plus

In Site experience a plus

Internet and Social Media savvy

Passionate about videogames or Yu-Gi-Oh! Cards a plus

Worked or studied in a multi-cultural company / environment is a plus

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