Job Description
Title: Customer Service Representative
Reports To: Claims Manager
Location: East Lansing, MI
Department: Property/Casualty & Workers’ Compensation
SET SEG is looking for a Customer Service Representative who will be responsible for customer service and communication with members of the Property Casualty Pool and/or the Workers Compensation Fund. This position provides exemplary support and assistance to external clients (i.e., members) and internal team members in the areas of claim submissions, reconciliation of data, and other administrative duties that support the Claims and Underwriting departments.
Who We Are School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers’ compensation and property/casualty services for Michigan public schools.
Today, SET SEG continues to expandand find creative ways to meet the specialized needs of its members. This, coupled with a superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.
We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We are also listed on the Business Insurance Best Places to Work.We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.
Our passion is delivering peace of mind to Michigan public schools and we look for team members who are motivated by our cause. To learn more, visit:
Who You Are You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.
You are a customer service-oriented individual with an associate’s degree or related insurance experience. You manage your time well and have the ability to work in a fast-paced environment while keeping a high level of attention to detail. You excel at verbal and written communication, and are willing to be flexible and keep a growth-mindset.
Primary Responsibilities: - Collaborate with internal business units to deliver superior customer service
- Assist and communicate with members via email and phone
- Assist members with online portal access, claims submissions, and completing vital forms
- Manage claim intake and process claims as directed by Claims Manager
- Reconcile data such as property schedules, loss experience and exposures
- Follow all departmental guidelines and best practices
- Assist with special projects including data reconciliation and organization
- Perform administrative duties as assigned to department team members
- Open, scan, and distribute mail
- Other duties as assigned
Required Qualifications: - Associate’s degree or related insurance experience
- Exceptional written and verbal communication skills
- Strong attention to detail
- Effective time management skills
- Ability to work both independently and as a team
- Proficiency with standard business software applications
- Ability to work in a fast paced, multi-task environment with efficiency, promptness, professionalism, and accuracy
- Willingness to be flexible, learn on the job, and maintain a can-do attitude
Physical Demands / Work Environment Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Punctual, regular, and consistent attendance is required.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Powered by JazzHR
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Job Tags
Flexible hours, Shift work,